A few months back I brought my Dakota in for service and
it wasn't done right so I brought it back and was waiting in the customer lounge while the problem was to be corrected. After waiting past closing t
it wasn't done right so I brought it back and was waiting in the customer lounge while the problem was to be corrected. After waiting past closing time I looked into the service department and all the lights were off. Brad had forgotten about me and everybody went home. That was when Fred Davis managed the dealership. Enough time had passed, and a different manager was in charge so I brought the Dakota in for and unrelated repair, an erratic idle. I left the truck for almost a week and stressed to Chris that I wanted a good dianosis and repair - they had plenty of time to do it right, and I told him about my dissatisfaction from a previous visit. One would think they would go above and beyond to regain some trust. When I picked the truck up the idle was still rough, but I hoped it would smooth out when it warmed up. Long story short: the erratic idle was not repaired and the manager, Mike, refused to listen to the erratic idle without checking it in for an additional repair estimate. I had to take the truck to a mom and pop shop where the throttle position sensor was replaced - picked up the truck next day. Still runs great after hundreds of more miles. I will never go back and everybody else should drive a little further to find another dealership.