Sarchione Chrysler Dodge Jeep Ram - Service Center

Had a transmission service done on a 2013 dodge journey and about eight months after the service was done the transmission pan leaked. They said there was nothing they could do because it was beyond the si and about eight months after the service was done the transmission pan leaked. They said there was nothing they could do because it was beyond the six month warranty which was very frustrating for me since it wasn’t leaking before I had the service done. So I chalked it up to just a bad deal at the time for everyone did not do much to help me with the cost of doing it again so they did a coolant flush on the same vehicle a 2013 dodge journey and now the coolant is leaking from a place it shouldn’t be, and there was not much help given there either so I will not be going back , this services that I have done is supposed to be preventative service, so nothing happens but it seems to be things are happening. I would stay away from this dealer they’re not much on helping you after the fact just a warning. More

The service department is a disaster. Waited 2.5 hours for a basic oil change. They kept trying to talk me into service I did not need. They only use top of the line synthetic oil for oil Waited 2.5 hours for a basic oil change. They kept trying to talk me into service I did not need. They only use top of the line synthetic oil for oil changes. Normally, this would be okay. However, offering mid-grade synthetic oil to customers would greatly benefit those who are having financial struggles. Especially when I am under contract to have all of my oil changes preformed at their garage to keep my Powertrain Warranty (Normally, I would just do my own oil changes). $115 dollars is a bit steep for most of us for a simple oil change. They wanted to charge almost $100 to change my air filter.....This is a $14 filter that literally takes 3 minutes to install. Why is it so expensive? Please, change your set prices and offer more affordable options. I will say, however, the sales team is absolutely fantastic. Trevor deserves 5 star ratings all day long. More

I took my car to get an axle that they recently fixed looked at yesterday. Today, my car has a mass air flow malfunction. Ive had this car since july 2022 and have had multiple issues. Not really sure wh looked at yesterday. Today, my car has a mass air flow malfunction. Ive had this car since july 2022 and have had multiple issues. Not really sure whats going on in the service department but it really is aggravating putting your trust into the place you purchased your vehicle from only to continue to run into obstacles. This should not be happening considering I havent even had the car for a year. More