I purchased a used 2011 Rav4 from Haddad last month and could not have asked for more from the experience. My salesman Steve was exceptionally courteous, knowledgable, and most importantly, patient. Needless to say, any car buying experience is stressful, regardless of how prepared you may be, but never once did I feel pressured or that I was wasting his time. After test driving a few different vehicles that I saw online, I settled on my Rav, and negotiated a very fair price. Since I purchased from out of state (Connecticut), Steve arranged to have one of his runners handle the registration and deliver the car right to my door at no extra charge.
Jeff from the parts department was also EXTREMELY helpful and expedient with my request to acquire a spare tire/wheel since the sport model that I purchased does not come equipped with a spare.
Overall, I had a great experience with the folks at Haddad. I think it's safe to say that, unlike some other dealerships out there, Haddad's not in the business of cheating people, and I wouldn't hesitate to return in the future.