Haggerty Buick GMC - Service Center

Want to update my review. Received attention from Haggerty Buick in Villa Park. Giving 5 stars because of the understanding received from Haggerty Service today. Seems the 20 Received attention from Haggerty Buick in Villa Park. Giving 5 stars because of the understanding received from Haggerty Service today. Seems the 2017 Encore recall of the turbo engine non confidence arises from how GM is handling the recall. Haggerty Service explained the criteria needed for GM to repair Encore. So, I will continue to drive the Encore locally, no long trips anymore, making sure a rough sounding engine with reduced power happens locally and not on a vacation trip. More

Bob was very personable. He made me feel comfortable and he made me feel like I was making a smart decision. He made me feel comfortable and he made me feel like I was making a smart decision. More

I did not lease my 2020 GMC Terrain Denali from Haggerty in 2020. I got it from a rival dealership. However, I kept having issues with my car and the other dealership wouldn’t help me. So I was fed up and in 2020. I got it from a rival dealership. However, I kept having issues with my car and the other dealership wouldn’t help me. So I was fed up and took it to Haggerty. Since that day they have treated me with excellent service and went the extra mile to try and solve the issues I was having. Everyone in service from Niko, Pedro and Steve and then in sales Dan and Tim always helped me. They even treat my mom like family and got her into a 2022 Buick encore GX. She has a 2023 Encore on GX on order and should be getting that soon. I can’t say more things about this dealership. They are all around great people and awesome dealership to work with! I will always recommend Haggerty BUICK GMC!!! More

Disappointed I went in for an oil change and asked to replace my 3 wiper blades $82 later for just the blades if highway robbery Took me for a ride for sur I went in for an oil change and asked to replace my 3 wiper blades $82 later for just the blades if highway robbery Took me for a ride for sure! They need to mention the cost beforehand Simple More

Midweek Acadia oil change Called in the morning for an oil change appt for same day (Wednesday). Weekends can be busy, I hear. One was available for time I wanted. Bill in serv Called in the morning for an oil change appt for same day (Wednesday). Weekends can be busy, I hear. One was available for time I wanted. Bill in service had me out in about 35 mins. Service tech was Riley. More

New Acadia FOB programmed Bought a replacement key and FOB (with alarm/remote start) from parts. Bill in service programmed the new FOB in no time. Was in and out in about a ha Bought a replacement key and FOB (with alarm/remote start) from parts. Bill in service programmed the new FOB in no time. Was in and out in about a half hour with no problems. Small issue for me, but glad I was taken cared of pretty quick. New FOB works great; it does everything it is suppose to. More

Horrible service experience Below is an email that I sent to the service manager at Haggerty two weeks ago today. I have yet to receive any sort of response. Dear Steve/Tony- Below is an email that I sent to the service manager at Haggerty two weeks ago today. I have yet to receive any sort of response. Dear Steve/Tony- I wish that I could say that your service team successfully completed their job. When I bought my first job back in 2003, my father insisted that I buy a car from Haggerty Pontiac because of the service center. The hours were fantastic and he felt that the service team went above and beyond what they needed to do for him. My original car was totaled in June 2005. Joe in the body shop was great and took care of me. I was a happy customer when I left with my new 2005 Vibe. I fortunately had only a handful of dealings with your service department in regards to recalls through the years. That was until March of last year. The day before I was going back to work after my maternity leave, my brakes decided that it was time to be replaced. It was a Sunday and I dropped my car off and left my keys. Your service team called the next day to let me know that the car was received. I had been having trouble with my air conditioning and with a little one; I didn’t want to have her in a car that I couldn’t cool down. Quite honestly, this was probably my biggest mistake. The brakes had been serviced sufficiently, but my HVAC unit hadn’t been the same since. A couple of months after that, when I needed the air conditioner it was not producing any cool air. I dropped my car off once again. Your team had it over a week. You may actually already be aware of this one because your team ended up going through four units to determine that they were plugging it in backwards the whole time. While I would completely understand this situation back in 2003 when the Vibe came out, we are talking 12 years later. It took one of your staff contacting a friend that worked at Toyota to get it right. This is unacceptable to me. Two weeks after this, I turned the system on in the car and the fan went out. I turned it off and back on and it came on. Then it started going out over bumps. I have a little one and a full time job. I didn’t have the time to drop my car off and try to find a car to borrow. Then in the cold of winter, I took my car on the highway and the whole unit went out. I dropped my car off with Danny (whom, I had already been dealing with) and I pointed out that there were some lights out on the control unit. I asked him to take a look at those and see if they could be replaced. He stated at the time that is probably an indication of what was wrong with the blower. I said that it couldn’t be because those lights had been out for over 3 years. Danny called me later in the day and told me that the control unit had to be replaced for approximately $500. He told me that would fix the lights and my problem with the blower. I had him replace it. Less than a week later it started to go out over bumps again. I eventually turned my car back into Danny. Your team unplugged everything and couldn’t find anything wrong. They test drove it over the road that I asked them to and I even drove with Danny and it seemed okay. A few weeks later, it was out once again. I dropped my car off 2/23 to look at that and to do the air bag recall. Danny called me back later in the day and told me that was actually the blower motor and it would be $700 to replace. In other words, I spent $500 earlier in the year that I didn’t have and for no reason. Only to replace a couple of light bulbs that I ultimately didn’t care about. Your team should have noted the previous time that it was the blower and I would have put my money to this and my car trouble would have been over. Danny let me know that the blower will most likely go out over a bump again and gave me my car back. I took my car back from him as the blower was still on. That night, I traded a car that was supposed to last me at least 150-200K miles in with not even 72K miles on it and with NO other issues except for the HVAC system. I basically got my money that I put into it for it instead of having the vehicle and a down payment. I didn’t even have the $500 that I wasted on an unneeded repair. Had the blower been replaced two services ago, I would still have my car. To say that I am disappointed in your service department is an absolute understatement. I will not be returning to your service department. I will make sure that anyone thinking of going to your service department that I know is aware of my situation and to be cautious. Bringing a car in FIVE times (THREE in this year alone for the same issue) is unacceptable. This should have been fixed the first time. Also, I refuse to purchase another vehicle from your dealership. I went to Honda of Lisle and was treated fantastically. I have a couple of accessories that need to be added to my car and I will be dropping it off with them next week. Not only was I offered a loaner car, I was asked what I would like to drive. Your team only offered me a car after you had it 5 days and didn’t know when I would be getting it back. I was not offered anything on any of my other service trips. That was the best car buying experience that I have ever had and will most likely go back to them when I need a used car in the next couple of years to replace our second car. More