Hall Acura Newport News - Service Center

I have been a member of the Hall family for several years, but my dealership is Hall Honda in Virginia Beach (I live in Newport News). I called Hall Acura and spoke with Mr. Fleming asking about Hall Acura maintenance personnel servicing a Honda. He assured me that the maintenance team was experienced in servicing not only Acura engines, but Honda engines as well. I brought my car to Hall Acura to be looked at. Mr. Fleming was professional and knowledgeable on the phone as well as courteous in person. He inspires trust. As a woman, I never felt that I was being patronized. I now have an alternate dealership that I trust to take my vehicle to for service. GREAT TEAM!

I visited acura in the month of Dec 2019 with a major problem with my vehicle. Rick Fleming took the time to listen and make it right for me. I was concerned that another auto shop messed up my wonderful acura. The first time I brought to Rick and his team an attempt was made but the problem was not corrected. However what was awesome is that Rick still took ownership and tried to make it right again. This time it worked. The issues were not related but the problem got resolved.I do not have anymore issues thus far. I wanted to thank Rick and his team for making me a happy customer. M.Wise

Since relocating from Pa in 2015, I have used Hall to service my vehicle. My experiences have been very positive. Rep Berna Is 5 star as well as the previous rep I worked with. Wished Acura continued offering standard shift vehicles.

So disappointed to hear my salesman Sheldon Watson has left the dealership. Over the years there’s been many changes some good, some bad. However this was difficult because Sheldon went overboard to help my husband and I at anytime even if he was busy, wouldn’t want anyone else but him for my next vehicle. I will miss him and his customer service.

I purchased a pre-owned Acura ILX from another establishment and decided to bring it to Hall Acura to have them look at an intermittent problem that I was having with the LKAS camera behind windshield. Not only were they able to get the camera replaced and calibrated perfectly, I had also asked Mr. Fleming if he could order and install the Acura remote start system (a system that I completely recommend) and perform a few other maintenance tasks. Mr. Fleming took care of all of these items and everything is working great! He even let me borrow a loner vehicle while the repairs were being made. That vehicle was much appreciated but I accidentally left a few items inside of it when it was returned. After a quick call (message left with Ms. Aguiree), Mr. Fleming contacted me later in the morning informing me that he had retrieved my items before the vehicle was loaned out again. Later that day I stopped by to pick them up. It is not easy these days to find a dealership / service center that is trustworthy, performs the work as promised, goes the extra mile, and has excellent customer service. I am highly impressed with how they do business and fully recommend them.

Brett is my hero. He helped get a needed repair/replacement done for me at a fraction of the cost it might have been elsewhere. He made me a Hall customer for life.

Katie and crew have taken excellent care of both our Acuras. We have more than an hour's drive to get there. So far, we have experienced them to be fair and honest. If they tell me something, they seem to under-promise and over-deliver. That's really all I can ask for.

I don't have a lot to go on yet as my vehicle is a relatively new purchase, but I did take it in several days later for some accessory installation where I was introduced to the team - including Temple Downs. She was very welcoming and made me feel like a million bucks about my purchase. I'm new to the luxury and Acura family and am already excited about the step up in quality from previous dealerships. The service bay was bright and immaculate and every staff member I was able to interact with was friendly and respectful. I look forward to great working relationship with Temple and the rest of the Service Team at Hall Acura!

The service at this location was excellent. Rick Flemings is the best service agent ever. He was comforting and compassionate to my every need. He worked tirelessly to get the necessary parts to have my vehicle fixed as soon as possible. My hubby and I both agree to make This Hall dealership our place of business for any future buys, Primarily because of Rick’s wonderful service.

I have nothing but good things to say about this service department. They go beyond expectations every time. Will always go to them for my vehicle needs as long as I live in the Hampton Roads area.