Southern Chevrolet - Service Center

Your salesman still owes me $200 after telling me a 2015 Camaro z28 was worth $74k and I told him it wasn't according to KBB using the Camaro vin. Dude hid from me afterwards. Camaro z28 was worth $74k and I told him it wasn't according to KBB using the Camaro vin. Dude hid from me afterwards. More

Communication was awful. They fixed one thing and broke something else and then charged me 5500 to fix what they broke. GMC helped with the cost of the parts only because the They fixed one thing and broke something else and then charged me 5500 to fix what they broke. GMC helped with the cost of the parts only because the labor was triple the parts. More

I came in for service on 4/19/24. When I say I’ve never seen a team go this far above & beyond, I mean WOW! I came back for an appt to have an accessory put on. Special bolt missing When I say I’ve never seen a team go this far above & beyond, I mean WOW! I came back for an appt to have an accessory put on. Special bolt missing (my fault). Rather than having me come back 2 weeks, the Southern Chevrolet team found the missing part, sent someone out to pick it up, & got the job done! Keep it up guys & gals! Very impressed with the outstanding customer service, team work, & overall experience! You all should be proud! More

Great Service and Great Customer Service, everything was explained on what the maintenance would be completed on my vehicle. I explained on what the maintenance would be completed on my vehicle. I More

They are a good bunch over there. Good people to deal with and very knowledgeable. Good people to deal with and very knowledgeable. More

I was taken in without making appointment which please me greatly. Way to go Southern! greatly. Way to go Southern! More

I brought my car in for service due to the fan cutting off when once the car has been idle. I was provided a diagnosis of the water pump needing to be replaced. Once I paid the money to have the pump rep off when once the car has been idle. I was provided a diagnosis of the water pump needing to be replaced. Once I paid the money to have the pump replaced, I went to pick my car up and the issue is not resolved. My car I still running hot when I’m sitting idle and you can still hear the fan cutting off. I reached out to the representative and was advised to speak to the service manager. More

As soon as you walk in you’re greeted with a professional greeting. I love Southern (ex-Hall) Chevrolet. Everyone is eager to help and answer questions. As for the work, it’s perfect and that makes your car greeting. I love Southern (ex-Hall) Chevrolet. Everyone is eager to help and answer questions. As for the work, it’s perfect and that makes your car run like it was designed to run. That’s why I go to them. More

I got great service while I was there as I always do by Steve, the express lane is the best! Steve, the express lane is the best! More

I recently visited Southern Chevrolet for repairs on my 2011 Chevy. As a student, I needed my truck to be fixed by a place that specializes in Chevys. I was quoted over $4k, but I needed my truck, so I had 2011 Chevy. As a student, I needed my truck to be fixed by a place that specializes in Chevys. I was quoted over $4k, but I needed my truck, so I had the repairs done for peace of mind. However, my truck lasted only a week before displaying the same error. I returned it to the service department that Friday to find out why it hadn't been fixed. The service representative then sent a quote for an additional $400 to my soon-to-be ex-wife (despite our requests to keep our information separate). I received the quote about 15 minutes before closing time, and it stated that an additional part needed to be ordered, which would take 5-7 days for delivery. When I tried to approve the part, she had already canceled it, so my truck remained with them all weekend with no part on order. After making over 10 phone calls, I finally received a call from the service manager, Todd, at 3:15 PM. He assured me that the truck would be ready by Tuesday. I picked up my vehicle on Wednesday evening and paid $100.00 over the quoted price. Neither the service manager nor the service representative was present when I collected my vehicle, and they had someone else deal with me. The following morning at 8 AM, I received a text message from the service representative, stating that my truck was ready to be picked up and the price was $400.00. They didn't even know I had already picked up the car! How does this happen in a dealership of this caliber? I want some explanations. More