Hall Ford Elizabeth City

Disrespected First of all the sales team that showed me the vehicle for test drives and features was great. Was happy with purchase. What I was not happy with. I w First of all the sales team that showed me the vehicle for test drives and features was great. Was happy with purchase. What I was not happy with. I was sold a mantience plan for my vehicle that did not match the manufacture recommended schedule. So when I go to make the appt. To get my oil changed I find out it is not due for another 5,000 miles .When I call ask about this I'm told we will look at it when you come in. After i get there not only do they disrespect me by telling me I owe $50 to cancel a plan that did not match my vehicle schedule I'm told the manufacture 10,000 mile oil change is not correct everyone gets it changed at 5,000. I was never informed when sold the plan . It was not based on vehicle schedule . So when I called them out on everything i was told I can sell you a plan for anything it doesn't have anything to do with vehicle schedule. All over $50 and they knew my truck was in back waiting to get the oil changed and I had paid extra for full synthetic oil which was $30. So for $50 They gave up a long term customer. For service. More

Great experience! I have purchased several cas from this dealership and ed has exceeded expectations each and every time! Keeps everyone informed and makes sure you fee I have purchased several cas from this dealership and ed has exceeded expectations each and every time! Keeps everyone informed and makes sure you feel like your talking to a friend! Highly recommend them especially ed! More

Service department has no communication Dropped my truck off last Monday for a scheduled Tuesday appointment. I wrote down exactly what I wanted done to my truck. Did not hear anything come Dropped my truck off last Monday for a scheduled Tuesday appointment. I wrote down exactly what I wanted done to my truck. Did not hear anything come Thursday so I called them to get a status. My service advisor was out they said he would call me back by Thursday evening I had no call so I called them he had not even wrote it up. So another service advisor tallied it up and she gave me the price I said proceed. She did her job great wish she was my service advisor. They could not get the parts last week but he told me to truck would be done by Wednesday just went to pick it up it has not been touched and even though I told him exactly what I wanted done they were still trying to charge me three separate diagnostic fees. And even after multiple calls yesterday and today he still would not return my call. More

Friendly and Extremely Knowledgeable We have always gone up to Virginia to get our car worked on but my husband and I decided to give Hall a try and were extremely happy we did! John Lov We have always gone up to Virginia to get our car worked on but my husband and I decided to give Hall a try and were extremely happy we did! John Lovett was our adviser he was friendly and extremely knowledgeable to our Explorers problems, usually advisers in the past don't explain they just say we need the work done. Not today John explained to us and made us feel comfortable fixing thing on our Ford that we weren't aware of. We will be back and tell our friends and family about our experience today. Thank you so much John ! More

Son's first car Paul Jones, Jr. did a great job with a quick response on my first inquiry thru Cargurus.com . We received a funny personalized video from Paul that Paul Jones, Jr. did a great job with a quick response on my first inquiry thru Cargurus.com . We received a funny personalized video from Paul that we appreciated. Sales manager (KJ), finance and service/parts department girls were great too where we bought a Mustang T and a hat to match. We live in Jacksonville over 2 hours a way but didn't mind the drive at all. KJ's call before we left to come test drive sealed the deal. Great car with service, condition, and price being exactly what we wanted! Wouldn't hesitate to make the drive again if needed. More