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Southern Ford - Service Center

Newport News, VA

4.8
734 Reviews

734 Reviews of Southern Ford - Service Center

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April 18, 2024

This place did a quick job. They had me come pick up my car while waiting for parts and got most done in one day. More

by PATGAT96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
5.0
This rating includes all reviews, with more weight given to recent reviews.
SCOTT MIKULEC
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2024

I was very pleased with my recent service at Southern Ford. Love your new valet service. The requested and recommended services came in under estimate and were fairly priced. Will definitely recommend to More

by GILLINGHM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2024

They did wonderful work on my wheel. They were prompt and very communicative during the whole process. More

by cgnapier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick George
5.0
This rating includes all reviews, with more weight given to recent reviews.
SAM BELL
5.0
This rating includes all reviews, with more weight given to recent reviews.
MICHAEL ESQUIVEL
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2024

Very good experience, nice job and great work, every thing was great, I waited a little longer than I expected. More

by shoaib.sadeqi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2024

Southern listened to my concerns and quickly diagnosed the problem and fixed it! Loved the Lyft ride home and back to get my car. More

by FJMARTIN313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don’t know who did the work.
April 18, 2024

The entire process from scheduling to drop off to pickup was made smooth and easy, and I was kept informed of everything via text and email, as I specified I preferred. More

by J M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2024

Everything done was completed correctly, up to standard, and in a well paced timely manner. More

by AYOST17
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2024

Alicia Chapman Jones took very good care of me. The service was accomplished in around an hour. AND this time the service tech affixed an oil change reminder sticker on the truck's windshield. More

by steve_g
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2024

All the people I have had contact with are very nice people to work with: More

by EGAYDEN5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 17, 2024

Expert knowledge helped me know how to get my car to be serviced. It's a hybrid and the battery completely went out. And it was replaced within 2 days. Terrific! Thank you! More

by ROZSTORM
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2024 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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