I scheduled an appointment a week ago to address a recall on the brakes of my Tucson, as well as perform routine maintenance. I went to pick up my vehicle, and was only then informed that they couldn’t do the recall work because they had run out of parts. There was no call about this issue, or attempt to reschedule to complete these necessary repairs, or estimate of when they might have the parts. Instead, I was told to call back or stop by to see if they had the parts to do the warranty. That’s not my job as the customer. I already made one appointment at this location (25 minutes from home) to do this recall work, and they blew it off with no warning or apology. I think that’s unprofessional and inconsiderate.
Only after I pointed all that out, and that I purchased the vehicle at this location and was trying to continue giving them business, did the service person say they’d make a note to call me when parts are in stock again. That is the least they could do, and should have offered that from the outset.
Also, the service rep was not wearing her mask to cover her nose. Between that and the nonchalant attitude about the brake recall, I have serious concerns about this dealership’s safety culture.