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Hall Toyota Virginia Beach
Virginia Beach, VA
675 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Hall Toyota Virginia Beach is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 675 reviews
April 18, 2016
Will NEVER, EVER deal with these people again! VIN: 4T1BK1FK4CU523094 2012 CERTIFIED USED Camry After a four month BATTLE involving Toyota Corporate (case number 1603010959), field techs and m VIN: 4T1BK1FK4CU523094 2012 CERTIFIED USED Camry After a four month BATTLE involving Toyota Corporate (case number 1603010959), field techs and multiple dealerships, Charles Barker had to end up buying back this car from me. To make this very lengthy story short, I took it into a dealer local to me for repairs under warranty--within just a few days of purchase. The seat heater did not function and door locks did not function correctly. That was problem 1 (these should have been caught in the certification inspection). Problem 2, Charles Barker was contacted about helping me resolve this issue and only opened a Toyota case. They NEVER offered to fix the car themselves. Three dealers and four months later, Toyota tows it back to Charles Barker and has a Toyota Field Technician look at it, along with multiple District Sales and Parts Managers from the various Toyota regions involved. While Charles Barker had the car, they did approximately $1200 worth of damage to the rocker panel and the bumper (from improper lifting of the vehicle during the inspection). Problem 3: They would not admit that they did the damage. We were told that they could (all of a sudden) fix the car in 2 hours while we waited--after 2 other dealers telling us that it would cost close to $10K to replace the seat and the wiring the way it SHOULD BE done. They wanted to put a junk yard seat in it to "repair" it--under warranty. Problem 4: They were willing to violate TOYOTA's own warranty policy by repairing the car with junk yard parts It is sad to say that this dealership can be allowed to operate under the Toyota franchise name. I hope and pray that they get their act together and don't treat other customers the same way that they did me. I cannot fathom how the Vice President of Charles Barker automotive and the General Manager of Charles Barker could sit there and lie to my face about damaging my car, and then expect me to accept junk yard parts to repair the seat. Putting it bluntly, I wonder how Greg Shank (VP) and Curt Carter (GM, CB Toyota) sleep at night. More
by CindyH
Employees Worked With
Ray Aiden, Curt Carter, Ben Houston III
Helpful April 08, 2016
Fantastic buying experience ! What a wonderful experience we had buying our beautiful used Toyota Venza. Our salesman, Bernard Turner, was the epitome of a gentleman throughout th What a wonderful experience we had buying our beautiful used Toyota Venza. Our salesman, Bernard Turner, was the epitome of a gentleman throughout the entire process. Jeff, his sales manager, was very helpful approving additional requests to meet our needs. My family has found a home to buy cars at Charles Barker?? More
by Casey111
Employees Worked With
Bernard Turner
April 01, 2016
Consistent excellent customer service I highly recommend Charles Barker Toyota. EVERY TIME my care is serviced, I have an exceptional experience there. Derrick Williams is my Service Adv I highly recommend Charles Barker Toyota. EVERY TIME my care is serviced, I have an exceptional experience there. Derrick Williams is my Service Advisor and he exceptional at his job. I have been to other dealerships, and trust me, they are not all created the same. I will never go anywhere else! More
by Amyz
Employees Worked With
Derek Williams
March 29, 2016
Used car purchase I can't say enough about the excellent job ray did as my family's salesman. he didn't play any games and helped with a any questions. And gave me a ve I can't say enough about the excellent job ray did as my family's salesman. he didn't play any games and helped with a any questions. And gave me a very good price, and since I was buying a used car there were a couple stains in the carpet but he had me come back so that I can get those removed free of charge. I will be sending anyone interested in buying a car to Charles Barker and specifically to Mr. Ray. More
by UsedCar
Employees Worked With
Ray Aiden
March 29, 2016
My experience in working with Ray Aiden was wonderful! I first went to Charles Barker to look at a vehicle posted online. It turned out not to be what I wanted. Ray quickly found a car I did want and set I first went to Charles Barker to look at a vehicle posted online. It turned out not to be what I wanted. Ray quickly found a car I did want and set things in motion to get the vehicle in at a very fair price. There were no high pressure sales pitches: Ray recognized I was thrifty and respected it. Furthermore, he didn't take the fact that I was a woman buying a car by myself as an excuse to try to gouge me on price or features. I do not buy vehicles often, but when it is time again, I will certainly be looking to see if Ray's still "in the game"! Thanks, Ray! More
by Gotgooddeal
Employees Worked With
Ray Aiden
March 25, 2016
RAY IS AWESOME SAUCE They worked with my mom's credit and got her the car she wanted! Ray really put a smile on my mom's face and I'll never forget the excellent service w They worked with my mom's credit and got her the car she wanted! Ray really put a smile on my mom's face and I'll never forget the excellent service we got. More
by Jas92
Employees Worked With
RAY
February 18, 2016
Excellent experience with the Charles Barker Team My wife and I were looking for a specific vehicle that Charles Barker was able to find. The visit to the dealership went so smooth and easy we were t My wife and I were looking for a specific vehicle that Charles Barker was able to find. The visit to the dealership went so smooth and easy we were thankful that we had made the decision to contact CB. Ray Aiden was our professional that led us through the easy purchase process. We can't say enough about Ray's assistance and his knowledge of the Highlander we purchased. He made the buying process so enjoyable with no pressure just clear information, great customer service and a great price. We would highly recommend Ray to anyone looking for a true professional that makes the car buying process easy and enjoyable. The Finance Manager, Chris Hilliker was also great to work with. He was able to get our financing done fast, and at a great rate. He even stayed late to get the job done,. We are now "Driving with Charlie" and couldn't be more happy with his Team! More
by Highlanderride
January 31, 2016
Grateful for professional service. I would like to take this opportunity to extend my appreciation to Charles Barker and his entire staff at the Laskin Road/Hilltop area Toyota dealersh I would like to take this opportunity to extend my appreciation to Charles Barker and his entire staff at the Laskin Road/Hilltop area Toyota dealership where I recently had the pleasure of conducting business with a salesman named Ray Aiden. I would strongly encourage other prospective vehicle consumers to speak with Mr. Aiden. All encounters with their organization have been conducted thoroughly and with the utmost professionalism. I am completely satisfied with my transaction and plan to in the future always return to Charles Barker for all of my vehicle needs when the time arises. More
by btsykes2000
December 10, 2015
Ray Aiden Is Awesome I went to check a Scion iQ and got approved the same day. Ray is amazing, helped me get the car really fast and easy. Totally recommend it, If you go I went to check a Scion iQ and got approved the same day. Ray is amazing, helped me get the car really fast and easy. Totally recommend it, If you go ask for Ray, he is great. Loved the treatment, amazing people. More
by Karly102
Employees Worked With
Ray Aiden
October 18, 2015
Horrible I saw an add on autotrader for a 4Runner listed at $40000. I drove 40 minutes to go see the vehicle and test drive it, and when I put in an offer they I saw an add on autotrader for a 4Runner listed at $40000. I drove 40 minutes to go see the vehicle and test drive it, and when I put in an offer they said it was misprinted, the actual price was $44000, but they would come down to $42500. Then they priced my trade in car as fair from kbb.com. Cars are priced "excellent", "good"' "fair", and lastly "poor". So they wouldn't honor the Internet price, and said my car which is arguably good condition if not excellent condition was "fair", reducing the amount they would give me for my car. So they over charge for their cars, won't honor their prices, then try to rip you off on your trade in. Great place is you feel like getting ripped off More
by Newkirktyler
Employees Worked With
Gabrielle Knight, Joshua Neitz
