Toyota of Stroudsburg

Toyota of Stroudsburg responded

Klgraham32, Thank you so much for your continued trust and loyalty over the past 20 years! We truly appreciate your business and are honored to have been a part of your vehicle purchases. It's wonderful to hear that you've consistently had positive experiences with our dealership. We take pride in creating a hassle-free and comfortable environment for our customers. Our team is dedicated to active listening and understanding your needs to ensure a smooth and enjoyable car-buying process. Your kind words about our sales team not being pushy and their genuine interest in your preferences mean a lot to us. We believe in building relationships based on trust and transparency, and it's gratifying to know that our approach has resonated with you. We also appreciate your acknowledgment of our commitment to not upselling. Our goal is to provide you with the information you need to make informed decisions without any unnecessary pressure. Once again, thank you for choosing Toyota of Stroudsburg for your vehicle purchases. We look forward to serving you for many more years to come. If you ever have any questions or need assistance, please don't hesitate to reach out. Safe travels in your new vehicle! Best regards, The Toyota of Stroudsburg Team

Toyota of Stroudsburg responded

Dear Josenieves82229, Thank you for taking the time to share your positive experience at Toyota of Stroudsburg! We are delighted to hear that Sabina and Mike provided you with excellent service, making your visit a great experience. Our team at Toyota of Stroudsburg strives to provide exceptional customer service, and it's wonderful to know that we met your expectations. Your recommendation means a lot to us, and we truly appreciate your kind words. If you have any further feedback or if there's anything more we can do to enhance your experience, please don't hesitate to reach out. We look forward to serving you again in the future and continuing to provide the top-notch service you deserve. Thank you for choosing Toyota of Stroudsburg, and we hope to see you again soon! Best regards, The Toyota of Stroudsburg Team

Toyota of Stroudsburg responded

Dear NPRzew, Thank you for taking the time to share your positive experience at Toyota of Stroudsburg. We're delighted to hear that you had a great time purchasing a used vehicle with us and that Sabina, Freddy, and Mike provided you with exceptional service from start to finish. We genuinely appreciate your kind words about our team and their expertise in helping you find the car you wanted, providing fair pricing for your trade, and assisting with the financing process. Sabina, Freddy, and Mike are truly dedicated to ensuring our customers have a seamless and enjoyable car-buying experience. We look forward to the opportunity to serve you again in the future. Should you decide to purchase another vehicle, we'll be here to assist you, and Sabina will be thrilled to work with you once more. If you have any further questions or need assistance, please don't hesitate to reach out to us. Thank you for choosing Toyota of Stroudsburg, and we appreciate your trust in us. Best regards, The Sales Team Toyota of Stroudsburg

Toyota of Stroudsburg responded

NEPA 2023 PRIUS XLE, Thank you for taking the time to share your positive experience with us at Toyota of Stroudsburg. We truly appreciate your kind words about Eric and your recent buying experience. We are thrilled to know that you had a wonderful experience from start to finish. Eric is indeed an exceptional member of our team, and we're pleased that he was able to assist you in finding the perfect Toyota for your needs. We'll make sure to pass along your compliments to him – he'll be delighted to hear that his dedication to providing excellent customer service made a lasting impression. Your recommendation means a lot to us. We take pride in delivering top-notch service to all our customers, and we're pleased to hear that Eric's professionalism and assistance stood out to you. Should you have any further questions or require assistance in the future, please don't hesitate to reach out. Once again, thank you for choosing Toyota of Stroudsburg. We look forward to serving you again and providing the same level of exceptional service that you deserve. Best regards, The Sales Team Toyota of Stroudsburg

Toyota of Stroudsburg responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Toyota of Stroudsburg responded

We're sorry to hear about your experience, Charles, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Toyota of Stroudsburg responded

Hi Jim, we're so happy we were able to help you out!

Toyota of Stroudsburg responded

There was no conspiracy theory and there was no bait and switch game. You saw the car listed on Cars.com which is not owned or controlled by us. They are a completely different, third party company just like Autotrader or Kelley Blue Book. It was THEIR system that simply didn't decode the vin properly, and when they found out, they manually corrected the trim level on their listing. Furthermore, here is the email we sent to our rep at Cars.com making them aware of THEIR issue. I would ask that you gather all the facts in the future before jumping to conclusions that are inaccurate and slanderous. Good Morning, We have a few vehicles that are not displaying with the correct trim level on Cars.com, contrary to what is entered in our vAuto stock record for the vehicle. First is this Corolla Cross, listed on Cars.com as an XLE when it is actually an L AWD https://www.cars.com/vehicledetail/eb2ad08b-b7f6-4acc-a7d6-a37b833af57f/

Toyota of Stroudsburg responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!