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140 Reviews of Hamer Toyota - Service Center
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Helpful March 15, 2024
I recently purchased a vehicle from Hamer Toyota and I had to take the car in for some maintenance and I had the pleasure of working with Carlos Vazquez. He was patient and listened to what my concerns we had to take the car in for some maintenance and I had the pleasure of working with Carlos Vazquez. He was patient and listened to what my concerns were and he went ahead and fixed the issue with no problems. He later explained everything that was done to the vehicle. thank you for all your help Carlos its greatly appreciated. More
by Elvira Sanchez
Employees Worked With
February 14, 2023
I brought my Toyota Avalon in for an oil change yesterday. Simply enough. When the service was completed, I was handed a free inspection report to which the Service Advisor indicates my air and cab yesterday. Simply enough. When the service was completed, I was handed a free inspection report to which the Service Advisor indicates my air and cabin filter were dirty, suggesting they should be replaced. Really? This morning, I performed my own inspection and found both filters to be very clean, and the cabin filter looked almost brand new. So where's the dirt? Unfortunately this web site doesn't have the ability to post photos that I have to show proof the mechanic and possibly others were trying to scam me. I wonder when he was alive if Lee Hamer would encourage the service team to exploit customers? I doubt it or else he wouldn't have had a successful business for several decades. Question: Do you think I'll be taking my car back for service at Hamer Toyota again? No way! More
by calcoast
Employees Worked With
Johnny Nowell
October 25, 2022
The service department is beyond imagination at Hamer, they have no understanding of customer service. Gabriel Gonzalez was rude, threatening, and overall a very unprofessional individual. they have no understanding of customer service. Gabriel Gonzalez was rude, threatening, and overall a very unprofessional individual. More
by Toyota Mirai
Employees Worked With
Gabriel Gonzalez
September 12, 2022
All good reviews are from the dealer itself! There is no way that this dealer has 5 stars because they deserve ZERO. Horrible service!!!, Horrible sales people!!!, horrible service advisor There is no way that this dealer has 5 stars because they deserve ZERO. Horrible service!!!, Horrible sales people!!!, horrible service advisors, uneducated with no manners and poor people skills. Beware!!! More
by nn
Employees Worked With
Edwin Jovel
August 24, 2022
I had by far the worst experience with Carlos . Lack of communication, dismissive with every question or concern I had could never give me a date to pick up car very unprofessional. And worst hangs Lack of communication, dismissive with every question or concern I had could never give me a date to pick up car very unprofessional. And worst hangs up the phone says he called. car is ready! . I'm a single mom why would I let my car sit in your garage for 2 weeks More
by Lov1self4evr
Employees Worked With
June 17, 2022
Johnny Nowell is a fantastic service rep; he is professional, courteous, and prompt. He handled my service issue quickly, kept in touch, and ensured that I was able to stay safe during the pandemic professional, courteous, and prompt. He handled my service issue quickly, kept in touch, and ensured that I was able to stay safe during the pandemic. More
by Dr. F
Employees Worked With
Jonathan Nowell
June 05, 2022
The Worst Service Department. Do not buy from this company. My appointment was at 11am and now it's 3:30. After calling numerous times and being placed on hold for 6 to 10 minutes Do not buy from this company. My appointment was at 11am and now it's 3:30. After calling numerous times and being placed on hold for 6 to 10 minutes my call goes to a random persons voicemail. I FINALLY spoke with Hector at 2:30 and he told me it would be done in 20 minutes. At 3:20pm called AGAIN spoke with Joe Perez addressed my concerns in how can a simple oil change take over 4 hours when I had an appointment at 11am. His response was it's always like this for years and everyone waits. I requested to speak the Manager and once AGAIN placed on hold for over 10 minutes. I never spoke to the manager to address my unsatisfied service and why is there over booking so the customers have to wait. I'm Still waiting as I'm writing my dissatisfaction on here..... I NEED to go back to work in Pasadena 😡 More
by glofrias71
Employees Worked With
Joe Perez
