I just want to warn other potential customers about the low-quality of service in the service center:
1. They initially scheduled me for a repair over the phone, I took off work, and then arrived for them to tell me that the parts were unavailable (didn't stop them from scheduling the appointment and having me go all the way there) and rescheduled me for a few weeks later
2. Arrived for a second 'drop off' appointment at 7am (the earliest time available), and waited outside for 15 minutes before I had to leave to go to work. At 7:15 I went inside to talk to someone, and was rudely brushed aside. When I finally cornered someone, I was told 'To wait outside in my car they would be with me eventually.' Then they explained how the dealership was like a doctor's office (their words), and even though a drop-off appointment may be scheduled for a certain time, you will usually have to wait for an indeterminate amount of time for them to 'process your drop-off.'
It would have been fine to wait if I had been told about this ahead of time and could have arranged a different ride situation, but the bottom line is that the staff were rude and disrespectful of my time.
Be warned that any arrangements with this service center will be made with difficulty.