I purchased a 2016 RAV4 at Hansel Toyota last month and I must say I had a 5 star experience. In large part this was due to my sales rep RONA THAU. She really provides the top notch customer service that any business would be proud to provide.
Rona is low key, attentive, knowledgeable, positive and has a past employment background that gives her a balanced set of life experiences allowing her to comfortably relate to anyone. She was efficient and yet gave me all the time I wanted so that I could come to my own decision as to what car and what features best worked for me. It was a pleasure having her as my sales rep and obviously I highly recommend her to any potential Toyota buyer.
I was also pleased with my experience with the dealership as well, and you can see that the organization values the customer experience. Separately, I purchased some floor mats from the parts department … great, helpful, and friendly service. Getting over to the right part of the building, I must have looked a little lost, and I was surprised that a manager noticed … he didn’t just point the way but rather he walked me over to the area and introduced me to the parts person … (certainly not necessary, made me inwardly smile, but a nice touch ..).
I rarely am the kind of person that writes reviews, but my experience was exceptional. I am retired now, but I have worked for several large corporations that are known for world class service and I still maintain a critical eye. I don’t know how consistently Hansel can provide great service, but I certainly look forward to having my car serviced here for now.
A few thoughts on some of the negative experiences others have voiced. Please do some homework before you negotiate your purchase. I would remind you that the dealership would probably be happy to sell you the car at the MSRP. If you want to pay less, you negotiate. A successful experience means neither party feels screwed .. so it is your responsibility to know what you want, explain why you think your numbers are reasonable, listen respectfully to the dealership’s numbers and rationalizations, and settle on a price that you both can live with. Good customer service should come at no extra cost ( and get RONA THAU as your sales rep ). Best of Luck !!