In my first purchase with Harbro I was offered great service, but the product (2007 Dodge Dakota) ended up being the biggest lemon I ever had. I firmly believe they sold the vehicle with morals and did a thorough overview of it to fix any evident issues. As time went on I found myself at their maintenance dept. on average at least once a month if not more to get something fixed. This went on for 18 months to the point where my family and I simply did not feel safe in it anymore.
I brought this to he attention of Mike Hare who did a very professional job of taking ownership for the poor quality vehicle, and he could understand my frustrations. Being an ethical company, Mike did everything he could to pay off my remaining loan balance and get me into a newer truck without and realized gain on their part. I was happy with how he handled it, and how he didn't just brush the situation off and redirect the problem back to me.
So far the new truck is running 200% better than the previous one. I have always believed in not judging, especially on first impressions. I wanted to give Harbro a second chance because I don't like leaving bad tastes in my mouth. Harbro's slogan, "The bitterness of poor quality remains long after the sweetness of low price remains", is something they stood by and would not let me leave with that bitter taste in my mouth.
There service has always been great despite the poor product the first time around, but I don't believe that is the norm, and I just happened to be one of the unlucky few to have a difficult first experience. So far the new truck (Ford F-150) sounds and runs great. I hope to be able to continue recommending Harbro as I did even when my first truck was giving me problems.
Thank you Mike, Tim, Kelsey, Dan, Mark and the service team for getting my family and I through this difficult exchange. GOD BLESS!