Harold Zeigler Chrysler Dodge Jeep Plainwell

Mary E Kogler responded

Update: came back from the funeral and my truck still wasn't repaired, got the run around for a month and 4 visits later I had to take it to another dealership that fixed the original problem within 24 hrs. Had to bring my 2014 F150 in for service. After a month and 4 + trips to the service department to repair a simple leak, I ended up taking my truck to another dealership who found the leak and repaired It in 24hrs. My entire experience with the service manager was at first acceptable, but once I had to talk to a sales manager to get to the bottom of why the ball was dropped not once but several times, we came to a somewhat fair solution: an entire detailing inside and out of my truck. When I dropped my truck for the detailing it was painfully obvious how unhappy the service manager was to see me. A bit of advice for the service manager: put on your big boy pants and treat customers with dignity and respect. Accept your mistakes and learn from them and don't use daddy as a crutch to avoid accepting responsibility.