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Hartford Toyota - Service Center

Hartford, CT

4.4
616 Reviews

616 Reviews of Hartford Toyota - Service Center

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March 05, 2024

They did the 5000 mile check and provided a video with the review. Hugo explained the noise I was concerned about is normal. I still wonder about that. More

by swmandeville
Recommend Dealer
Yes
Employees Worked With
Hugo Muniz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hugo Muniz
Mar 05, 2024 -

Hartford Toyota responded

Thank you for your business and this review. We're happy to hear Hugo and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. The Team at Hartford Toyota

February 29, 2024

Excellent service. My car was serviced.I was kept informed of the necessary repairs on line and in person.Thanks. More

by Emily18554
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Janice Acosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Janice Acosta
Feb 29, 2024 -

Hartford Toyota responded

Emily, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Hartford Toyota! The Team at Hartford Toyota

February 21, 2024

Loved the updated report during, between and after. Lived that Stephen kept us updated with our service. The detailed video of areas of concern with my truck More

by jadapitts
Recommend Dealer
Yes
Employees Worked With
Stephen elliot
Feb 21, 2024 -

Hartford Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. The Team at Hartford Toyota

February 15, 2024

Great I just want to know about the pain of my car how is it going More

by joelianykiarely
Recommend Dealer
Yes
Employees Worked With
Janice Acosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Janice Acosta
Feb 16, 2024 -

Hartford Toyota responded

Thanks for sharing your thoughts about your experience. Please call us for updates! We appreciate your business and hope to see you again soon! The Team at Hartford Toyota

February 14, 2024

Oil was changed, and the service video was informative. 3 stars because there were unnecessary repair recommendations. Good dealer! More

by bvaldes2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janice Acosta
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Janice Acosta
Feb 14, 2024 -

Hartford Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. The Team at Hartford Toyota

February 13, 2024

Very good Kept me appraised of what's was happening. I had a very good experience. I was ket appraised of what was needed ef for the car . More

by drhricketts
Recommend Dealer
Yes
Employees Worked With
Hugo Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hugo Muniz
Feb 13, 2024 -

Hartford Toyota responded

Thank you for taking the time to share your thoughts on working with Hugo and our team. We're glad to hear we delivered such a great experience! The Team at Hartford Toyota

February 11, 2024

Bo , the service advisor very accurate on his time and effort prediction Bo , the service advisor very accurate on his time and effort prediction and he kept me up to date as work progressed More

by Jcolbeck
Recommend Dealer
Yes
Employees Worked With
No
Feb 12, 2024 -

Hartford Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. The Team at Hartford Toyota

February 09, 2024

The problem is I knew what was the problem on my vehicle with the radiator and you mechanic did nothing but yet still charge me $200 For something that I already knew that I pointed out when I first brought More

by Kencorvis
Recommend Dealer
No
Employees Worked With
Janice Acosta
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Janice Acosta
Feb 13, 2024 -

Hartford Toyota responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. The Team at Hartford Toyota

February 08, 2024

Appointment made. Service completed in a timely fashion and i was informed about future visits. No nonsense. More

by billy5
Recommend Dealer
Yes
Employees Worked With
Hugo Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hugo Muniz
Feb 08, 2024 -

Hartford Toyota responded

Billy, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. The Team at Hartford Toyota

February 08, 2024

They keep me up to date on services and when I needed a loaner for when my water pump needed to be replaced they were able to meet my needs. More

by Dave4Runner
Recommend Dealer
Yes
Employees Worked With
Janice Acosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Janice Acosta
Feb 08, 2024 -

Hartford Toyota responded

Dave, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that met your expectations. Thank you for choosing Hartford Toyota, we look forward to having you as a valued customer for many years to come! The Team at Hartford Toyota

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