Hawk Cadillac of Joliet

Car was in the shop for a week with no call on what was happening so i finally called in and nothing yet. 2 days later i get a call it is finished i go i and ask what was wrong? Nothing we couldn’t duplica happening so i finally called in and nothing yet. 2 days later i get a call it is finished i go i and ask what was wrong? Nothing we couldn’t duplicate the issue asked for service managers name and left a voice mail for Bill Webb as issue is still there and no call back as of yet. Next call will be to general manager More

I bought window from parts for 2023 xt5 i tokd them they did not fit right they said they did they would put them on for 150.00 dollars i said the vent shads were only 85 dollars so i went home to put them did not fit right they said they did they would put them on for 150.00 dollars i said the vent shads were only 85 dollars so i went home to put them on the first one i put on broke when i rolled up the window i really did not get much help for bying a 70000 car so now all i have are broken vent shades not happy at all me and my family bought cars there for years dont think i will ever be back to bye any more cars all this over vent shads that were junk to start with all service department wanted was money More

Great job by the salesman he was helpful and professional with handling my experience with Cadillac I purchased with handling my experience with Cadillac I purchased More

Both issues I brought my car in for were not addressed and my concerns were not heard. In fact, they test drove it and claimed they could not replicate the issue but I could hear it as soon as I left the and my concerns were not heard. In fact, they test drove it and claimed they could not replicate the issue but I could hear it as soon as I left the lot. Additionally, I received my car back with a no-charge inspection that is supposed to come with a report but I did not receive any report. More

Service team, Angus very prompt and courteous. Don in body shop is one of the best. Great service and magnificent results! Don in body shop is one of the best. Great service and magnificent results! More

Great service rep from start to finish. Good service, friendly staff. I would recommend them. Good service, friendly staff. I would recommend them. More

Brought in my 2008 CTS to have a new keyfob purchased in the parts department programmed. Also, I had the dealer mechanic check the rear door locks as they sometimes to not unlock when selecting the open d the parts department programmed. Also, I had the dealer mechanic check the rear door locks as they sometimes to not unlock when selecting the open door button. The only complaint that I have is that when the new keyfob was ordered, I assumed that the keyfob would be like the original full keyfob. Unfortunately for me, the keyfob that came with the car in 2008 is at our Florida condo and I cannot clip the keyfob to my key ring until we get to Florida this winter. I do not recall if the parts clerk told me that the partial keyfob was the part that I ordered or if I was ordering a full keyfob with a blank key in the keyfob. For $240.00 plus $110.00 for programming charge, I expected that I was getting a complete keyfob. The keyfob was ordered, as it was not in the parts department inventory. It took about 7+ days for the part to be available. More

Ahmed was my sales person. Very friendly young man and knowledgeable. Brian is his manager. They both were helpful in the purchase. Buying a car is painful, know matter what. I Very friendly young man and knowledgeable. Brian is his manager. They both were helpful in the purchase. Buying a car is painful, know matter what. I'm a nervous person, and they put up with me. More

Service appointment was on time & fast quality service. Rep was knowledgeable & answered all my questions. Rep was knowledgeable & answered all my questions. More

Good service in time promised. Very clean premises. Staff were very cordial. Will uses Hawk for service on my vehicle when relocated permanently. Very clean premises. Staff were very cordial. Will uses Hawk for service on my vehicle when relocated permanently. More