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Hawk Mazda - Service Center

Plainfield, IL

4.8
519 Reviews
Call Service Center (779) 260-6502

519 Reviews of Hawk Mazda - Service Center

Sort by
April 16, 2024

Call the dealership about my 2024 Mazda 5, Air Conditioner is not working, they can’t provide a loaner for 2 weeks, I’ve had Toyotas the last 20 years, I should’ve stuck with them More

by James Schloderback
Recommend Dealer
No
Employees Worked With
I’m not sure who I talk to
Report | Print
Apr 18, 2024 -

Hawk Mazda responded

Hi James, we regret to hear that you had this experience with us. If you are willing to give us another chance, please reach out to our Service Manager, Manny Castillo at (779) 260-6852.

Helpful
December 16, 2023

Great experience! Friendly and attentive staff. I appreciate and value Mazda. They have never done me wrong. At this point, I would continue to buy Mazda….they ha More

by Sherry Neu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Rowden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincent Jordan
Report | Print
Dec 18, 2023 -

Hawk Mazda responded

Hi Sherry, thank you so much for your positive comments about Hawk Auto Mazda! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Helpful
December 07, 2023

Pretty good. I was just shopping and was surprised by the good dealer. So nice. More

by MLEWIS1425
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Lieser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Rowden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincent Jordan
Report | Print
Dec 08, 2023 -

Hawk Mazda responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Helpful
December 05, 2023

Knowledgeable, professional Took time to explain various recommendations. Liked the video overview from the technician More

by NAZIM.NIZAR
Recommend Dealer
Yes
Employees Worked With
Dale Rowden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dale Rowden
Report | Print
Dec 07, 2023 -

Hawk Mazda responded

Hi Nazim, thank you for your kind words and this wonderful review! If you're ever in need of more help, please let us know!

Helpful
December 04, 2023

I can do it in one word. Outstanding! Hawk Mazda has the best employees in the industry. They all deserve a raise for all they do to make their customers feel satisfied. More

by gwoods52
Recommend Dealer
Yes
Employees Worked With
I believe the new service advisor Pete
Report | Print
Dec 07, 2023 -

Hawk Mazda responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Hawk Auto Mazda! Please don't hesitate to reach out to us if there's anything more we can do!

Helpful
December 04, 2023

Great service and team as always! The crew there are really great. Thank you so much. More

by DALTON1203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 07, 2023 -

Hawk Mazda responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Hawk Auto Mazda! Please don't hesitate to reach out to us if there's anything more we can do!

Helpful
November 30, 2023

Overall a good experience just a long wait time due to it being black friday. More

by ALLISON.MELONE0
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2023 -

Hawk Mazda responded

Hi Allison, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Helpful
November 29, 2023

Hawk Mazda is very detailed and they make sure that my car is running smoothly. I always have a great experience here! More

by Alexis23
Recommend Dealer
Yes
Employees Worked With
Dale Rowden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dale Rowden
Report | Print
Dec 04, 2023 -

Hawk Mazda responded

Hi, we are so happy to read such a great review about Hawk Auto Mazda! Please don't hesitate to reach out to us if there's anything more we can do!

Helpful
November 29, 2023

This dealership is far ! However , it's worth the drive . I wouldn't go anywhere else ! More

by ashleythacker23
Recommend Dealer
Yes
Employees Worked With
Dale Rowden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dale Rowden
Report | Print
Dec 04, 2023 -

Hawk Mazda responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!

Helpful
November 28, 2023

Dominic was polite and knowledgeable. This was an exceptional customer service experience. Thanks to Dominic and the technician. More

by WADE.WONSEY
Recommend Dealer
Yes
Employees Worked With
Dominic Basa
Report | Print
Dec 01, 2023 -

Hawk Mazda responded

Hi, we always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hawk Auto Mazda!

Helpful
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