Hawthorne Chevrolet - Service Center

The dealer layout makes drop off easy with pickup even easier with vallet service. The communication while servicing the vehicle leaves no doubt about what is being worked on and when it will be done. Tha easier with vallet service. The communication while servicing the vehicle leaves no doubt about what is being worked on and when it will be done. Thank you. More

Good experience overall. The waiting area was not very comfortable until people moved around. The setup wasn't really covid friendly. Time waiting was right. comfortable until people moved around. The setup wasn't really covid friendly. Time waiting was right. More

Greg was fantastic to work with. The team diagnosed the issue quickly and got the vehicle into the shop on short notice. Great job all around. issue quickly and got the vehicle into the shop on short notice. Great job all around. More

Very helpful and professional! Steve always takes my car immediately and he works hard to make sure everything is fixed perfectly! I appreciate that Steve is honest and I always feel confident that he will immediately and he works hard to make sure everything is fixed perfectly! I appreciate that Steve is honest and I always feel confident that he will fix my car and it is important that he is extremely trustworthy!! More

Mike is always great to work with and very knowledgeable. Great work great prices .Thank you , We Will continue to use Hawthorne Chevy service dept!! Great work great prices .Thank you , We Will continue to use Hawthorne Chevy service dept!! More

Not honest at all. I scheduled an appointment for a full diagnostic on the Engine. I asked the tech to let me know if the engine had problems as the check engine was on and another Mecanic had recommended m diagnostic on the Engine. I asked the tech to let me know if the engine had problems as the check engine was on and another Mecanic had recommended me to get a new car due to too many issues related to the engine and the total cost would be more than the car value. The Chevrolet tech let me know that one injector was bad and needed to be change and promised that was the only issue. The car was repaired there and when I picked it up the light was still on. The tech then said it was a sensor and ran some codes. Then days later he said because of the bad injectors it impacted the cat converters. Being that you guys make these cars and know and understand the mechanical part the tech did not know about the cat converters being bad? What about the full diagnostic did not show the problem? What about informing the client the truth about the result that may happen when the engine leaks? I’m very upset and disappointed. The total cost to fix the injectors and converters will cost me more than the car value like the other Mecanic said. If I was told the truth I would have purchased a new car! But you guys did not care about me spending the money fixing something that’s was not going to repair the problem. You just wanted to make your repair to meet your sales goals. Very dishonest! I took my car there because I felt Chevrolet would give me a honest diagnostic vs a local Mecanic in town. I would never recommend this place and hopefully the owners of this dealership are aware of how you make business! More

I always get the best quality service from the location. The staff is always helpful and knowledgeable...and the building is always clean and inviting upon arrival. The staff is always helpful and knowledgeable...and the building is always clean and inviting upon arrival. More

I needed help because of Covid, I am compromised, and Mike set me up in a completely disinfected office all by myself. Service was quick! Thanks Mike! Mike set me up in a completely disinfected office all by myself. Service was quick! Thanks Mike! More

Very courteous, professional friendly and knowledgeable ! responsive and fast service too. Waiting are was comfortable, decent free WiFi and not crowded, ample social distance and quite clean. responsive and fast service too. Waiting are was comfortable, decent free WiFi and not crowded, ample social distance and quite clean. More

I know dealerships tend to be more than garages. But I really believe you get what you pay for. This dealership has skilled workers and they are very honest about what you need and don't need. I feel like really believe you get what you pay for. This dealership has skilled workers and they are very honest about what you need and don't need. I feel like you can trust them. And they never talk down to you even if you know nothing about cars. It's also great that they value loyal customers and really do try to help as much as they can. Mike R is awesome and I am very grateful for his work, the awesome mechanics and the nice managers. More