I recently had a poor experience at the Heart City Toyota Dealer in Elkhart, IN. I was visiting a friend to help me replace the front Brake Pads in my Prius and when we finished the ABS lights were on and the brake system wasn't working. After doing some research we realized we bled the brakes incorrectly and needed diagnostic equipment to correct the problem so we took it to the nearest dealer to help us out.
Now here is where we start to have trouble from the dealer. First they told me that I needed new rotors, and that was the causing the issue with the brakes, then when we got to the dealer to talk about repair costs, etc they told us we needed to replace the entire hydraulic actuator system (a $2000 repair job), and would not listen to me that we just needed to bleed the brakes to fix the issues going on. Listen, I am no mechanic, but I did the research on the issue after I messed up to know exactly what I did wrong and how to fix it. The dealer insisted that the actuators were bad the the entire system needed replaced even when I asked them to bleed the system. Needless to say I went to another repair shop in town. They were able to help me, bleed my brakes the correct way, and get me back on the road (For approximately the same price as the dealer charged just to look at my vehicle [Dealer charged $140 to look at my vehicle, and the shop charged me $170 to fix it]) I am very disappointed in the Elkhart dealership and will never go there again. I honestly felt like they were trying to take advantage of me. I felt like I should be able to trust a Toyota Service Dealer to have knowledge and experience to deal with the issues on the cars that they are servicing to best assist the drivers of the cars that they specialize in servicing. I am very disappointed.