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Hebert's Town and Country Chrysler Dodge Jeep RAM - Service Center

4.9

25 Lifetime Service Reviews

1155 E Bert Kouns Industrial Loop, Shreveport, Louisiana 71105

25 Reviews of Hebert's Town and Country Chrysler Dodge Jeep RAM - Service Center

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March 01, 2018

"Great Experience "

- The Wilson's

My wife Sherry went to Heberts Town and Country to get her oil change and I tagged along for the ride. In the past couple of years we had rented Dodge Caravans to go on some trips. We really enjoyed the trips because of all the extra room and storage it had. But we wanted to look at the Chrysler Pacifica to what the difference was. Clifford our salesperson did an outstanding job of showing the cars. He was very knowledgeable of the cars that we were interested in. He made it a very pleasurable experience in buying the car. We were really impressed with everyone involved in the whole process of getting the car. They explained and answered all of our questions. Great Buying Experience. I know the next time I'm in the market to buy a car my salesperson will be Clifford Salone.

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Recommend Dealer
Yes
Employees Worked With
Clifford Salone
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mar 05, 2018 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

We're glad you tagged along with your wife for her service visit! The Grand Caravan and Pacifica are both great vehicles and we're glad Clifford was able to answer all your questions and make the process of choosing between the two easy. Thank you for recommending Clifford and for planning on purchasing from him again!

February 15, 2018

"Service and oil change"

- K.Davidson

John Frazier is excellent and provides great customer service. I like that he keeps me informed about my vehicle and he’s always so courteous.

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Recommend Dealer
Yes
Employees Worked With
John Frazier
Feb 19, 2018 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

K, thanks for continuing to visit our service department to work with John. We're so glad to know that he takes such great care of you and your vehicle each time you visit!

February 14, 2018

"Excellent service as always!"

- craig6969

Thanks again John Frazier for taking care of us as you always have. You always make us feel like we are not being taken advantage of!

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Recommend Dealer
Yes
Employees Worked With
John Frazier
Feb 19, 2018 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

Craig, we're happy to know that John continues to provide you with top-notch service! Thanks so much for recommending him!

February 07, 2018

"Service and oil change."

- Kayla Fenner

Awesome experience. In and out in 35 miinutes! Tremendous savings on oil changes and no attempts to upsell me on things I did not need. Thanks, Bridgette!!

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Recommend Dealer
Yes
Employees Worked With
Bridgette?
Feb 12, 2018 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

Kayla, we're happy to know that you were satisfied with the service your vehicle received, as well as the interactions you had working with Bridgette. Thanks so much for this review and we hope you'll be back for your next oil change!

January 31, 2018

"Fast and fair"

- lacouyon

I went to Hebert's Town & Country in my 2015 Charger to get it serviced. While waiting I visited with Colby Currier who had sold me the Charger and discussion turned towards what trade in value it had. Turned out I owed less than it was worth on a trade. Found a Durango that had everything I was looking for and we made the deal after a test drive. Took a total of a couple of hours. As long as Colby is at Hebert's I'll be trading there. Btw, love the Durango.

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Recommend Dealer
Yes
Employees Worked With
Colby Currier
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Gwen in Express Lube
Feb 12, 2018 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

Sounds like serendipity! We're glad you're loving your new Durango and that you got a great trade-in value for your Charger! Thanks for planning to buy with Colby again in the future and for recommending him and Gwen!

October 06, 2017

"Awesome Service Advisor John Frazier"

- Cwebster

John Frazier has been my Service Advisor the last couple of times that I have brought my Jeep Wrangler in for some work that was needed. He is very friendly, honest, and keeps me informed on what's going on. I greatly appreciate it. Thanks :-)

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Recommend Dealer
Yes
Employees Worked With
John Frazier
Oct 09, 2017 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

John Frazier is indeed a wonderful service advisor and we're so glad to have him on staff. We're beyond happy to know he has kept you informed and taken such great care of you and your Wrangler each time you've brought it in. We hope to see you next time you need service. Thanks for this amazing review!

September 19, 2017

"service tire air sensors"

- queen bee

got me in quickly and service was completed in a reasonable time. i was pleased with the work and was I impressed with the friendly staff.

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Yes
Employees Worked With
Don't remember service guys name
Sep 20, 2017 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

We're happy to hear our techs were swift in their service of your vehicle and that you enjoyed your interactions with our staff. Thank you for this five-star review and we hope to see you again for your next maintenance appointment!

May 23, 2017

"Thanks to John in the Service Department!"

- Cleatta Morris

A HUGE thank you for the fantastic service department! My service manager, John, and the wonderful mechanics who repaired my car were just wonderful. They're efficient, friendly, honest, and dependable. Thanks again, John!

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Recommend Dealer
Yes
Employees Worked With
John (service manager)
May 24, 2017 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

Cleatta, we are thrilled you had such a great experience at our service department and that John and our mechanics did an awesome job repairing your car. They love what they do and we're happy your interaction with our staff was a pleasant one. Thanks again for this review!

April 21, 2017

"Excellent Personal Service"

- JudyB

From the moment I called, to arriving at the Service Department, I received personal attention to my vehicle. Chuck Phipps returned my call within 15 minutes and addressed my concern quickly. Upon arriving, Chuck was attentive to my concern immediately and assigned me to the care of John Frazier. John continued the excellent personal attention and I knew my vehicle was going to receive the proper repairs. The ladies were so pleasant in the service department also! John was in constant communication with us about the repairs and overall it was an easy process. I recommend this top notch service department to anyone!

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Recommend Dealer
Yes
Employees Worked With
Chuck Phipps, John Frazier
Apr 21, 2017 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

Judy, thanks for bringing your vehicle to us and writing this awesome review! Both Chuck and John are amazing at making sure each customer is taken care of promptly and checking every detail to make sure the vehicle is repaired properly. We can't thank you enough for recommending our service department so highly and hope you'll be back if your vehicle needs future repairs!

April 02, 2017

"Excellence"

- Mongo

It is very rare that I actually give a review. Sub-par is normal in todays society. It is no longer about the client, so as things go; I very rarely even have a pleasant experience when dealing with any large company. But, I believe it necessary to say something when a person goes above and beyond just doing their job. John Frazier, went well above and beyond what was/is required of him. Not only did he help me to insure that my truck was fully repaired. He, and some of the other managers, when they found out that my son was being born around the time that my truck would be complete, they got my son and my wife gifts and John himself brought my truck too me rather than having me leave my new born first child to pick up my truck. John Frazier and the entire team at this dealership has gone to the nth degree to take care of and help. Thank all of y'all, I really do not know how to properly thank all of you. Jordan M. Barron

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Recommend Dealer
Yes
Employees Worked With
John Frazier
Apr 03, 2017 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

Wow, thank you so much for this incredible review, Jordan! In our business, the customer always comes first and we're so happy to be able to deliver your new truck and a few extra gifts so you don't have to take time away from your newborn son. We know all too well how crazy life gets when you have a baby and we are glad we could make things a little smoother for you. Thank you for your incredibly kind words about John and our team! Congrats on the new truck and an even bigger congrats on your first child!

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