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Hebert's Town and Country Chrysler Dodge Jeep RAM - Service Center

5.0

27 Lifetime Service Reviews

1155 E Bert Kouns Industrial Loop, Shreveport, Louisiana 71105

27 Reviews of Hebert's Town and Country Chrysler Dodge Jeep RAM - Service Center

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November 16, 2018

"Tire Service "

- Patricia

I would like to say thanks to Chris for the prompt courtesy service that was provided on my last service visit. The tire pressure was low on my Jeep. Chris explained how cold temperatures can cause the tire pressure to drop. Never the less, Chris did not hesitate in having my vehicle tires check. Once again, thanks Chris.

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Recommend Dealer
Yes
Employees Worked With
Chris ( Service department)
October 02, 2018

"Crisis deverted!!!"

- Happy Gourdon's 2015

Yesterday I was picking my husband up after a long stay in the hospital...my stress level was peaked when I got in the car and it wouldn't start...I contacted my dealer and he had a car delivered to me...which leaves my car in the hospital parking lot...but Chuck Phipps to the rescue...he came and got my car and took it to be serviced... before we were ready to leave the hospital Chuck called and they had already found the problem...talk about quick service, im very impressed...I told him we'd come by his dealership and swap the cars back but he said hed rather take a closer look to make sure there wlalsnt anything else...because we had over an hour drive til we got home and Chuck was concerned and didn't want anything to happen on our drive....he said to drive the loaner home and he would get my car back to me once he was sure everything was taken care of... Chuck messaged me this evening to let me know my car was fixed and will be delivered tmrw morning....I couldn't be happier right now...if you're in Shreveport and need service done on your vehicle, go to the man that cares about his customers... Chuck Phipps @ Hebert's Town & Country...you'll be glad you did

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Recommend Dealer
Yes
Employees Worked With
Chuck Phipps
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
March 01, 2018

"Great Experience "

- The Wilson's

My wife Sherry went to Heberts Town and Country to get her oil change and I tagged along for the ride. In the past couple of years we had rented Dodge Caravans to go on some trips. We really enjoyed the trips because of all the extra room and storage it had. But we wanted to look at the Chrysler Pacifica to what the difference was. Clifford our salesperson did an outstanding job of showing the cars. He was very knowledgeable of the cars that we were interested in. He made it a very pleasurable experience in buying the car. We were really impressed with everyone involved in the whole process of getting the car. They explained and answered all of our questions. Great Buying Experience. I know the next time I'm in the market to buy a car my salesperson will be Clifford Salone.

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Recommend Dealer
Yes
Employees Worked With
Clifford Salone
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mar 05, 2018 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

We're glad you tagged along with your wife for her service visit! The Grand Caravan and Pacifica are both great vehicles and we're glad Clifford was able to answer all your questions and make the process of choosing between the two easy. Thank you for recommending Clifford and for planning on purchasing from him again!

February 15, 2018

"Service and oil change"

- K.Davidson

John Frazier is excellent and provides great customer service. I like that he keeps me informed about my vehicle and he’s always so courteous.

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Recommend Dealer
Yes
Employees Worked With
John Frazier
Feb 19, 2018 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

K, thanks for continuing to visit our service department to work with John. We're so glad to know that he takes such great care of you and your vehicle each time you visit!

February 14, 2018

"Excellent service as always!"

- craig6969

Thanks again John Frazier for taking care of us as you always have. You always make us feel like we are not being taken advantage of!

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Recommend Dealer
Yes
Employees Worked With
John Frazier
Feb 19, 2018 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

Craig, we're happy to know that John continues to provide you with top-notch service! Thanks so much for recommending him!

February 07, 2018

"Service and oil change."

- Kayla Fenner

Awesome experience. In and out in 35 miinutes! Tremendous savings on oil changes and no attempts to upsell me on things I did not need. Thanks, Bridgette!!

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Recommend Dealer
Yes
Employees Worked With
Bridgette?
Feb 12, 2018 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

Kayla, we're happy to know that you were satisfied with the service your vehicle received, as well as the interactions you had working with Bridgette. Thanks so much for this review and we hope you'll be back for your next oil change!

January 31, 2018

"Fast and fair"

- lacouyon

I went to Hebert's Town & Country in my 2015 Charger to get it serviced. While waiting I visited with Colby Currier who had sold me the Charger and discussion turned towards what trade in value it had. Turned out I owed less than it was worth on a trade. Found a Durango that had everything I was looking for and we made the deal after a test drive. Took a total of a couple of hours. As long as Colby is at Hebert's I'll be trading there. Btw, love the Durango.

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Recommend Dealer
Yes
Employees Worked With
Colby Currier
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Gwen in Express Lube
Feb 12, 2018 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

Sounds like serendipity! We're glad you're loving your new Durango and that you got a great trade-in value for your Charger! Thanks for planning to buy with Colby again in the future and for recommending him and Gwen!

October 06, 2017

"Awesome Service Advisor John Frazier"

- Cwebster

John Frazier has been my Service Advisor the last couple of times that I have brought my Jeep Wrangler in for some work that was needed. He is very friendly, honest, and keeps me informed on what's going on. I greatly appreciate it. Thanks :-)

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Recommend Dealer
Yes
Employees Worked With
John Frazier
Oct 09, 2017 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

John Frazier is indeed a wonderful service advisor and we're so glad to have him on staff. We're beyond happy to know he has kept you informed and taken such great care of you and your Wrangler each time you've brought it in. We hope to see you next time you need service. Thanks for this amazing review!

September 19, 2017

"service tire air sensors"

- queen bee

got me in quickly and service was completed in a reasonable time. i was pleased with the work and was I impressed with the friendly staff.

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Yes
Employees Worked With
Don't remember service guys name
Sep 20, 2017 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

We're happy to hear our techs were swift in their service of your vehicle and that you enjoyed your interactions with our staff. Thank you for this five-star review and we hope to see you again for your next maintenance appointment!

May 23, 2017

"Thanks to John in the Service Department!"

- Cleatta Morris

A HUGE thank you for the fantastic service department! My service manager, John, and the wonderful mechanics who repaired my car were just wonderful. They're efficient, friendly, honest, and dependable. Thanks again, John!

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Recommend Dealer
Yes
Employees Worked With
John (service manager)
May 24, 2017 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

Cleatta, we are thrilled you had such a great experience at our service department and that John and our mechanics did an awesome job repairing your car. They love what they do and we're happy your interaction with our staff was a pleasant one. Thanks again for this review!

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