Heiser Ford Lincoln - Service Center

Derek is an asset to your company he. ......took great care of me. He followed up after my car was finished ......took great care of me. He followed up after my car was finished More

The communication was very helpful. Pleasant people that helped me at the dealership. Good service. Pleasant people that helped me at the dealership. Good service. More

Manager never called me back with a price on new radio or acm module for my 2017 ford escape se. acm module for my 2017 ford escape se. More

I’ve had my car in for warranty repair several times for several issues. Not once have I received it back with the issues resolved. Communication has improved dramatically but my issues are not repaired. I’ several issues. Not once have I received it back with the issues resolved. Communication has improved dramatically but my issues are not repaired. I’m trading my car in on a different brand so I don’t need to deal with the issues. More

Work was done well. No quality complaints. Timing wasn’t great. Brought truck in for diagnostics. Had a 7:00 am appointment. You were supposed to call with an updat No quality complaints. Timing wasn’t great. Brought truck in for diagnostics. Had a 7:00 am appointment. You were supposed to call with an update so I could decide/authorize work. No one called. I called around 3:30. Got the update and authorized work. But an entire day was lost. This pushed it into the weekend. I was without my truck for three or four days for repairs of a part you stock. Could have been done in one day. In fact, that was the plan. More

I was pretty bummed to be charged $200 for them to run a diagnostic, when I already knew what was wrong. I just needed a quote. When I asked about it, they quickly cut the charge in half… so had I not said diagnostic, when I already knew what was wrong. I just needed a quote. When I asked about it, they quickly cut the charge in half… so had I not said something they’d easily charge me more. I get it, it’s a money making business… but that didn’t sit well with me. They also cut the quote quickly when I mentioned another competing quote. I just want an honest shop I can take my car to that I trust to give me the best price and take care of my car. I’ll never take it back there if I can avoid it. More

My most recent service was great. The technicians were timely and completed the job correctly. The technicians were timely and completed the job correctly. More

Was a awful experience. I would never deal with them again. They lied about my car I would never deal with them again. They lied about my car More