Heiser Ford Lincoln - Service Center

I have had only good experiences with Heiser. Always a pleasure staff is very efficient. Always a pleasure staff is very efficient. More

My experience was very pleasant. The staff did a great job of keeping me informed and explained everything about the work that was performed. The staff did a great job of keeping me informed and explained everything about the work that was performed. More

Excellent service. I didn't have an appointment but they took care of me. They even fixed a broken piece on my door. I didn't have an appointment but they took care of me. They even fixed a broken piece on my door. More

Nice but slow they gave me the run around but we worked it out, Thanks it out, Thanks More

I went in for an oil change and was there for 2. 5 hours. They had coffee and water but no snacks so I was really hungry over lunch time. There told me it would be under an hour. 5 hours. They had coffee and water but no snacks so I was really hungry over lunch time. There told me it would be under an hour. More

They checked our car while we waited in the lounge and had coffee. They were thorough and fixed what was needed. had coffee. They were thorough and fixed what was needed. More

Very friendly people. The facility was nice and clean. And vacuumed my car and washed it . The facility was nice and clean. And vacuumed my car and washed it . More

I have had my cars serviced for many years. The service is performed in a timely manner. The employees keep me informed and are friendly. The service is performed in a timely manner. The employees keep me informed and are friendly. More

This was service experience was not the best. In the past I have always been very satisfied. The Valet Service was very good as usual! The service was less than adequate. They picked up the c In the past I have always been very satisfied. The Valet Service was very good as usual! The service was less than adequate. They picked up the car promptly and left a loaner to use. When the service was complete, they were also supposed to repair the driver's seat of which a part had come in. They called me a told me the wrong part was ordered and I was told they would have a replacement by the end of the week. I made a follow-up appointment for the following Monday and the car was picked up on time. After two days I called and spoke with Miranda who was handling my account. She told me she had to check and would call me back. That never happened. The next day I called again and spoke with Kieth who told me Miranda was in training all day and he said he would check and call me back. That never happened. I called again and never got a call back. After 10 days I called and spoke to Keith who apologized and handed me over to Miranda who had to check again. I said I would hold. She told me that it looked like it was done and I would get it back today. I told her to call me so I could make sure I was available with the loaner. I never got a call back other than from the driver of my car to tell me he would be there in 10 minutes. The car was a mess when he arrived and it was covered in what looked like dust and dirt. I was not happy and the driver apologized many times. To make this story short I was not satisfied with the communication but the work was done properly. Terry Kroening More

Professional and friendly but busy. Hard to get appointments for simple services like oil change. Hard to get appointments for simple services like oil change. More