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Heiser Toyota - Service Center

Milwaukee, WI

4.6
4,111 Reviews

4,111 Reviews of Heiser Toyota - Service Center

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November 08, 2023

Peter was good on attending while I was wailing for the front desk person.He was precise on explaining required follow ups More

by Skumar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2023 -

Heiser Toyota responded

Thank you for your business and this review. We're happy to hear Pete was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 08, 2023

Great place to take your car in for maintenance The staff gos out of their way to help you out More

by TROYBARTH1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Garski, Kevin Driebel
Nov 08, 2023 -

Heiser Toyota responded

Thanks, Troy, for sharing your thoughts about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 08, 2023

This dealership has always been amazing. This was no exception. They always very clearly care about their customers and want to do what they can to help. More

by AHANSENGHOSTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

Heiser Toyota responded

Thanks for sharing your thoughts about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 07, 2023

I basically went there for an oil change and told them i needed a ride and they said ok and when I went there they had no one available for a ride.I also had a slow tire leak and I need my rear view side m More

by Only1jamesp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Peter Miszewski
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren
Nov 07, 2023 -

Heiser Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 07, 2023

I’ve always had great service here. Very professional and worry free as they also do a good job and make sure you are taken care of. More

by MXiong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Foti
Nov 07, 2023 -

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Matt met your expectations. Thank you again for choosing Heiser Toyota, we look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 06, 2023

Excellent service from start to finish. Joe and his team really helped me get back on the road More

by CUOTM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Driebel, Matt Foti
Nov 06, 2023 -

Heiser Toyota responded

Thanks for sharing about your experience with Heiser Toyota. Joe and our team appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 06, 2023

There is no driver service on the weekend and it is very hard for leaving the car there and wait for it. More

by Fue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
3.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Driebel, Matt Foti
Nov 06, 2023 -

Heiser Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

Nov 07, 2023 -

Fue responded

NA

November 05, 2023

Service was good. My only complaint is they didn't read the odometer & I was given recommdations for next time based on wrong mileage. When I called afterwords to corr More

by barkerchris10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Driebel
Nov 05, 2023 -

Heiser Toyota responded

Thanks for sharing about your experience with Heiser Toyota. We appreciate your business, Chris, and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 05, 2023

Representative who helped us was excellent. Prompt service eith reasonable wait time and complete description of service needed to address the ptoblem. More

by PHOEBE.WILLIAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2023 -

Heiser Toyota responded

Thank you, Phoebe! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 04, 2023

Friendly and courteous. Even though I came on the wrong day of my appointment he was able to get me in for the service I needed. More

by PAT2NEHR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2023 -

Heiser Toyota responded

Thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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