Helms Bros. - Service Center

Helms makes purchasing and servicing cars easy and efficient. Great communications and responsiveness. Everyone I interact with is professional and pleasant. efficient. Great communications and responsiveness. Everyone I interact with is professional and pleasant. More

Andy Lin took time to explain and answer all my questions. Very helpful. Was very pleasant and gave great service. questions. Very helpful. Was very pleasant and gave great service. More

Dominique is the man, a great experience from start to finish - he went through everything with me and was outstanding and very professional. finish - he went through everything with me and was outstanding and very professional. More

Staff was very attentive informative and helpful I am very pleased and will be a loyal customer very pleased and will be a loyal customer More

They’re custom service and service department has been amazing. I’m glad to continue being part of Helms Bros. This is my 2nd lease form Helms Bros amazing. I’m glad to continue being part of Helms Bros. This is my 2nd lease form Helms Bros More

Helms Bros. is one of the finest Mercedes dealers around and besides that the Salespeople are the best, they cared about how I felt about all they were doing and besides that the Salespeople are the best, they cared about how I felt about all they were doing More

I feel welcome the workers give me a worms will Come the Service is really good I fell good sitting with the Saleman there are professionals. Work mans Service is really good I fell good sitting with the Saleman there are professionals. Work mans More

Good dealer to stay away from. I called them to tow my car in because of a low battery warning. They sent an unlicensed ( as I later found out) tow truck company which took my car to their own place over car in because of a low battery warning. They sent an unlicensed ( as I later found out) tow truck company which took my car to their own place overnight, went through a toll with an EZ pass which had no money on it, and since my license plate was picked up by the camera, I got a violation for going through a toll without paying. Neither Helms nor their corporate division will do anything about getting me a letter from the MTA that it was an error and that I was not responsible. They "supposedly" paid the fine but my name is still listed as a scofflaw. Helms passes the buck to corporate and corporate will do nothing. Helms is the one who ordered the tow truck, and they should be willing to fix this. Since other Mercedes places in my area will pick up and deliver your car when service is required and Helms does not, this gives me one more reason to never use Helms again. More

it was an amazing experience dealing with Helms Bros. The sales rep. Anthony is a professional one and he did a wonderful job dealing with me and explaining every step so He made this experience the best. sales rep. Anthony is a professional one and he did a wonderful job dealing with me and explaining every step so He made this experience the best. More

Where do I begin. Firstly I was given a very nasty loaner that obviously someone else had just got out of. With all of this COVID-19 still in full effect, there is NO WAY, that I should’ve been given a loane that obviously someone else had just got out of. With all of this COVID-19 still in full effect, there is NO WAY, that I should’ve been given a loaner that had not been sanitized. This place is so full of crap. They lie and scam all at the same time. This is the reason they are have the worst reviews on the East Coast. They have the worst communication and they are not truthful. CUSTOMER SERVICE IS THE WORST! Oh and not to mention John Kapica, one of the service advisors had the nerve to tell me that he didn’t want to waste my time or the managers time when I asked to speak to the manager. The nerve. Take the ride and go to Silver Star or Hempstead it'll save you the headache and aggravation. More