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Hempstead Ford Lincoln - Service Center

Hempstead, NY

4.6
499 Lifetime Reviews Review Dealership

499 Reviews of Hempstead Ford Lincoln - Service Center

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April 23, 2021

"I had a wonderful experience with the sales dept when I..."

- lmer72

I had a wonderful experience with the sales dept when I bought my 2021 Explorer ST in the beginning of this year. This was my 1st time bringing it in to the service dept. My prior experiences with other dealership service dept was always a problem, so I dreaded bringing my car in. WOW. What an A+ Service Dept here at Hempstead. Karen Wunderlich was wonderful the second I met her. She was welcoming, helpful, cheery, personable and she made the experience easy, smooth and wonderful. She is an amazing human being. She kept me updated with the progress of my vehicle to the point I had NO worries at all. I have never experienced such a professionally run service department as I have with Hempstead Ford. Bravo and Thank you. Now I never have to dread bringing my vehicle in for service ever again. God Bless you all, especially you Karen, you know I would give you 100 stars if I could, but they only allow 5. LOL

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Recommend Dealer
Yes
Employees Worked With
Karen Wunderlich
Apr 26, 2021 -

Hempstead Ford Lincoln responded

Thank you for the kind words, and we look forward to seeing you again!

April 21, 2021

"Karen and Rick in the service dept. provided me with..."

- Cristina conomos

Karen and Rick in the service dept. provided me with excellent care. They were attentive to my concerns, answered all of my questions and gave updates.

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Recommend Dealer
Yes
Employees Worked With
Karen and Rick!
Apr 22, 2021 -

Hempstead Ford Lincoln responded

Cristina - Thank you for the kind words, and we look forward to seeing you again!

April 02, 2021

"This is an update on the service we received . The..."

- dpscroda

This is an update on the service we received . The service we received after our car broke down was fast and efficient.We are pleased and will definitely continue have our car serviced there.

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Recommend Dealer
Yes
Employees Worked With
Karen
Apr 02, 2021 -

Hempstead Ford Lincoln responded

Thank you for the kind words, and we look forward to seeing you again!

March 18, 2021

"Karen and pretty much any service advisor I've dealt with..."

- scubapup

Karen and pretty much any service advisor I've dealt with are awesome. I'm in and out really quick and they don't sell me what I don't need.

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Recommend Dealer
Yes
Employees Worked With
Karen
Mar 19, 2021 -

Hempstead Ford Lincoln responded

Thank you for the kind words, and we look forward to seeing you again!

March 10, 2021

"Went to Karen in service department. Everything thing..."

- FranV

Went to Karen in service department. Everything thing taken care of fast, professional and with ease. Really great experience. Also worked with Carter in sales. Will never go to any one else. He truly cares and takes personal care of his customers.

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Recommend Dealer
Yes
Employees Worked With
Karen for service Carter for sales
Mar 11, 2021 -

Hempstead Ford Lincoln responded

Fran - Thank you for the kind words, and we look forward to seeing you again!

February 27, 2021

"Service is why I return. Especially, from Karen..."

- Waw1965

Service is why I return. Especially, from Karen Wunderlich who is always helpful, kind and funny. She makes a somewhat stressful situation more pleasant. Thumbs up!

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Recommend Dealer
Yes
Employees Worked With
Karen Wunderlich
Mar 01, 2021 -

Hempstead Ford Lincoln responded

Thank you for the kind words, and we look forward to seeing you again!

February 15, 2021

"There is no other dealership that I would go to. Their..."

- litenup430

There is no other dealership that I would go to. Their experience, knowledge, expertise and kindness are one of a kind. The best experience is dealing with Karen Wunderlich, John Berto and John Lydon. They are all exceptional.

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Customer Service
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Karen Wunderlich
Feb 15, 2021 -

Hempstead Ford Lincoln responded

Thank you for the kind words, and we look forward to seeing you again!

February 13, 2021

"My service for a repair in my tire was quick efficient..."

- Joan

My service for a repair in my tire was quick efficient and courteous! I was out of there within twenty minutes! This is the best service for a Lincoln product!

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Recommend Dealer
Yes
Employees Worked With
Karen
Feb 15, 2021 -

Hempstead Ford Lincoln responded

Joan - Thank you for the kind words, and we look forward to seeing you again!

February 13, 2021

"The service dept. representatives are always professional..."

- M

The service dept. representatives are always professional and courteous. Hempstead Ford always provides excellent service and customer support and are extremely reliable. My top choice is Hempstead Fore.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Karen Wunderlich
Feb 15, 2021 -

Hempstead Ford Lincoln responded

Thank you for the kind words, and we look forward to seeing you again!

February 11, 2021

"I recently had my vehicle serviced at the..."

- jkfarre

I recently had my vehicle serviced at the dealership. Karen saw to it that my concerns were met. I had leased the vehicle in September and was waiting for the cargo cover as it wasn't available at the time of the lease. she was able to get it for me as well as repairing the passenger door handle. Karen is a true professional.

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Recommend Dealer
Yes
Employees Worked With
karen Wanderlick
Feb 12, 2021 -

Hempstead Ford Lincoln responded

Thank you for the kind words, and we look forward to seeing you again!

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