
Hendrick BMW
Charlotte, NC
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Issue with JBE in my Mini The service was done professionally. It did take a few days to fix, as it was a complex job and the service was overloaded during the Jan 1 holiday t The service was done professionally. It did take a few days to fix, as it was a complex job and the service was overloaded during the Jan 1 holiday time period. As usual, my service advisor, Eric Snyder was excellent and communicating very promptly on the status of my car repair and helped with all aspects of the repair, including arranging a ride to the dealership to pick up the car. More
Abrah did a fantastic job! He was very courteous and listened to our wants, needs and desires. Abrah was able to work out a deal so we wouldn’t have to drive to Virginia for a vehicle. Thank you Hendric listened to our wants, needs and desires. Abrah was able to work out a deal so we wouldn’t have to drive to Virginia for a vehicle. Thank you Hendrick BMW for such a fantastic first time BMW experience!! More
The service at this dealership is impeccable! Mr. Saad Mubarak provides exceptional service with excellent care and consideration. You are treated like they would treat a family member! Mubarak provides exceptional service with excellent care and consideration. You are treated like they would treat a family member! More
Great job and was pretty quick in and out. JP did a great job. Waiting area was comfortable and Wifi worked great. Made me on time for the rest of my plans for the day. Thanks great job. Waiting area was comfortable and Wifi worked great. Made me on time for the rest of my plans for the day. Thanks More
Andres Gil did a phenomenal job selling us a used car As a previous customer of Hendrick Mini and BMW Northlake and Audi Northlake, I was delighted with a no hassle purchase of a used car when dealing wit As a previous customer of Hendrick Mini and BMW Northlake and Audi Northlake, I was delighted with a no hassle purchase of a used car when dealing with Andres Gil. The finance manager was also very good in expediting a digital purchasing experience. I truly appreciate Andres effort in making the deal happen and his willingness to come in on his day off to deliver the car clean and conditioned. Thank you very much Hendrick BMW! More
Technician Ryan Thor is top notch I have done business with this dealership since 1980 and for the most part I have been pleased with the service and outcome of work. I have done business with this dealership since 1980 and for the most part I have been pleased with the service and outcome of work. More
Consistently excellent service. I have purchased several BMWs from this dealership over the years, and the staff, from sales to service, have always been courteous, professional and I have purchased several BMWs from this dealership over the years, and the staff, from sales to service, have always been courteous, professional and accommodating. On more than one occasion the dealership has gone out of its way to be helpful. An all-around outstanding dealership. More
Phenomenal experience all the way around. Mike Morrow has been “our guy” for about 11 years now. Top notch customer service. They really go out of their way to make the car buying experience as pleasant as i been “our guy” for about 11 years now. Top notch customer service. They really go out of their way to make the car buying experience as pleasant as it can be. More
The service department is always courteous and helpful The service department is always courteous and helpful. They explain things well and don't charge for things they don't have to. I would seriously con The service department is always courteous and helpful. They explain things well and don't charge for things they don't have to. I would seriously consider buying my next car from them. More