I have purchased many vehicles in my life but never have I been treated in such a deceptive manner. The initial agent who assisted me (Jimmy) did a good job -- he worked to sell me the car. We amicably reached numbers both of us were comfortable with.
The unfortunate part of my experiences revolved around the Finance Manager, Nick. He told me that the deal I’d made with Jimmy (and signed) was a mistake, and that they couldn't take that type of loss on the car. He tried to have me sign a finance paper that would have charged me 12% interest! I told him that I was not OK with this and he replied, "Hold on, we are still looking, the other guy did something stupid.” (Okay, I’m feeling pretty uncomfortable now.) He called in Grant, another Finance Manager, and “poof,” I suddenly had an acceptable interest rate. At this point I was leery, but I was fine with the numbers so I proceeded with the deal.
The next thing that happened can only be termed as a “bait and switch.” Nick offered me a Service Contract. The service contract was to cost $2,700 and cover the car for 6 years or 60,000 miles. That sounded like a decent deal. Always read the fine print folks – when I got home and read through everything I discovered it was only for 6 months and 6000 miles!
The good part is that the contract allows for cancellation of the Service Contract so I called Nick (the same day) and requested cancellation, as per the terms of the contract. Nick actually tells me that the only way I can cancel the Service Contract is if I give up the car I just bought. Excuse me? I was looking at the cancellation clause in front of me as he was telling me this tall tale. I didn’t accept that and insisted that the Service Contract be cancelled.
While I understand haggling and negotiation during a sale, outright lies are not acceptable to me. Doing away with my original signed contract and replacing it with one that contains a service agreement that’s been misquoted is not acceptable to me. But, perhaps the thing that bothers me the most is the fabrication Nick told me on the phone – claiming I could not cancel the Service Contract. Long story short – I’m having the Service Contract cancelled but there’s no reason for people to lie and scam like that. For that reason, I cannot in good conscience recommend Hendricks Nissan in Merriam KS.