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Herb Chambers BMW of Boston - Service Center

Boston, MA

4.5
546 Reviews

546 Reviews of Herb Chambers BMW of Boston - Service Center

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September 30, 2022

Matt, the Service Director at Herb Chambers BMW, handled the water damage issue with my car caused by a windshield replacement company with utmost attention and professionalism. More

by Olga P
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 22, 2022

Rude service rep deceptive pricing and runs off customer s if they don’t comply with the shake down More

by Jpj7330
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
James Gibbons
1.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Blash
1.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
1.0
This rating includes all reviews, with more weight given to recent reviews.
Hank Santos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2022 -

Herb Chambers BMW of Boston responded

I'm concerned to see your negative feedback and would like the opportunity to discuss this issue with you personally. We pride ourselves on always working to provide the highest level of service for our guests. Please reach out at your earliest convenience. Thanks, Melissa Steffy - General Manager - msteffy@herbchambers.com

September 21, 2022

My first experience with this dealership and it could not have been more pleasant! From that initial phone call with setting up service to car being dropped off -everything was absolutely white glove servic More

by martinisantonella
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
samik
Sep 23, 2022 -

Herb Chambers BMW of Boston responded

Thank you for giving us the opportunity to earn your business! We're happy to hear you had a great experience with our team and hope we can be of service to you again in the future. Take care! - Herb Chambers BMW of Boston

September 20, 2022

Matt Krappe is the best Service Manager around! He treats customers like they are his own family members and they keep coming back to Herb Chambers of Allston and buying cars. My family and friends More

by NanceeRothenberg
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2022 -

Herb Chambers BMW of Boston responded

Hi Nancee, thank you for choosing Herb Chambers BMW of Boston! We're so happy that Matt earned your 5-stars! We look forward to having you as a customer for life!

September 20, 2022

An excellent service experience- friendly, courteous, fast and high quality. This dealership can be trusted to diagnose and fix any problem you have with your BMW. More

by Satisfied Customer
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2022 -

Satisfied Customer responded

Excellent service experience.

Sep 22, 2022 -

Herb Chambers BMW of Boston responded

Thank you for sharing your experience! We look forward to working with you next time! -Herb Chambers BMW of Boston

September 16, 2022

I confess to being conflicted on this review. I was promised a free service when I bought the car at Herb Chambers Jaguar a year earlier but every key employee involved in the sale or service wa More

by ftbgsc
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
James Gibbons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2022 -

Herb Chambers BMW of Boston responded

Thank you for taking the time to share this review. I'm sorry to hear about the situation with your possessions and would like the opportunity to see if I can step in and help. Would you please contact me directly at your earliest convenience? Thanks again, Melissa Steffy - General Manager - msteffy@herbchambers.com

September 10, 2022

Excellent car and customer service. Higor was great as usual. Through review of all car issues. More

by Sc
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

Herb Chambers BMW of Boston responded

Thank you for your review! We're so happy that Higor was able to assist during your recent visit! -Herb Chambers BMW of Boston

September 09, 2022

James was great. the minute that I walked through the door he called me over to begin helping me. Very pleasant experience. More

by r.lupi
Overall Experience
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

Herb Chambers BMW of Boston responded

Thank you for the review! We're glad James provided you with wonderful service during your visit and we hope to see you again next time here at Herb Chambers BMW of Boston!

September 08, 2022

James is always an attentive and knowledgeable Service Advisor. My only criticism of the service is that it takes a while to fetch the car when you have paid and are ready to leave. More

by CSHAHIDI
Overall Experience
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2022 -

Herb Chambers BMW of Boston responded

Thank you for the review. We're happy to hear James continues to take wonderful care of you and we'll be sure your feedback gets passed along to our team. Take care and we'll see you next time here at Herb Chambers BMW of Boston!

September 03, 2022

Higor was a terrific service associate. The department had only one advisor which was unfortunate. He communicated in a timely fashion and was very professional More

by fbad97
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2022 -

Herb Chambers BMW of Boston responded

We appreciate you leaving Higor and the team this great five-star review! We strive to provide the best care and are glad you enjoyed the visit to Herb Chambers BMW of Boston! Thank you!

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