Herb Chambers BMW of Sudbury - Service Center

Chavin is the best service advisor I have ever worked with. He definitely gave me the impression that the customer comes first. He calmly listened to me and took his time clarifying a misunderstanding o with. He definitely gave me the impression that the customer comes first. He calmly listened to me and took his time clarifying a misunderstanding on my part abt warranty expiration. I felt that he was on my side and was making all options transparent and had me sit in his office until I felt comfortable with my options and his explanations. He’s also just a decent person. And had great curtesy through out my visit. He actually walked me to my vehicle when it was driven around and opened my door for me. The car also had never been washed so well. I hope Chavin continues to move up in the organization at BMW Sudbury and takes on continued leadership positions. He made my experience yesterday. I left feeling content with the service option I chose and my overall experience. He added the human touch that is sometimes lacking in such visits. I hope to work with Chavin again. Herb Chambers is fortunate to have him. More

Easy to schedule. On time service. Efficient process. These extra few words to reach fifteen. On time service. Efficient process. These extra few words to reach fifteen. More

I went in for an oil change and for them to check the car over. My experience was great. The dealership is very clean and the staff is very professional. I was there for about 2 hours, but it was because the over. My experience was great. The dealership is very clean and the staff is very professional. I was there for about 2 hours, but it was because they had to check some other parts of the car. They have a nice section to jump on your laptop and work from there however so that made it easy. More

Another great experience with our service advisor, Nick and the service team at BMW of Sudbury. The car was experiencing a tire pressure monitor malfunction. They were able to get the car in quickly for se and the service team at BMW of Sudbury. The car was experiencing a tire pressure monitor malfunction. They were able to get the car in quickly for service, gave us a loaner vehicle, rectified the issue and performed the next scheduled maintenance. We're very happy with the service there! More

Very nice and comfortable waiting area with water and coffee provide. Staff professional and courteous. coffee provide. Staff professional and courteous. More

I have been going there for years. The service advisor was inexperienced. Would not listen and kept talking over questions. Said I didn’t have a warranty when I clearly did. On the fin The service advisor was inexperienced. Would not listen and kept talking over questions. Said I didn’t have a warranty when I clearly did. On the final invoicing it clearly states about getting an extended warranty on my tires. See service adviser. On checkout picking up my car nothing was mentioned. Now I have to call back to find out what this is about. Customer service certainly isn’t what it used to be More

Dealership is clean, the bathrooms smelled good. Everyone I interacted with was professional and respectful Everyone I interacted with was professional and respectful More

Nick and the service experience were amazing. Highly recommend based on this recent experience. The dealership is net and clean and Nick is very professional. Highly recommend based on this recent experience. The dealership is net and clean and Nick is very professional. More

Clean waiting area. Staff professional and courteous. Helpful with loaner vehicle. Happy to use coupon applied to cost. Staff professional and courteous. Helpful with loaner vehicle. Happy to use coupon applied to cost. More

Great and efficient service! It was done quickly and the car was left impecable. The appointment was quick to make and the schedule was flexible. Our experience in all has been 5 It was done quickly and the car was left impecable. The appointment was quick to make and the schedule was flexible. Our experience in all has been 5 stars! More