Herb Chambers Ford of Braintree

Marcello and his team are top notch! Quick and efficient always. I see Scott Lewis and team for all my automotive needs. Quick and efficient always. I see Scott Lewis and team for all my automotive needs. More

This is our fourth lease from Ford through Herb Chambers in Braintree. It s a very clean friendly atmosphere. It is very important for older customers to have sales associates that spend time building rela in Braintree. It s a very clean friendly atmosphere. It is very important for older customers to have sales associates that spend time building relationships and are there when your lease ends and you need a new leased vehicle. Herb Chambers does. Omar is pleasant and professional and invested in the dealership so much that he brought his brother Ahmed into the dealership as a sales associate. That speaks volumes that Herb Chambers cares about its customers like family. More

Great dealer have been going here for service for over 15 years now. Great dependable dealer. years now. Great dependable dealer. More

Jack in the service department was prompt,professional and knowledgeable as he guided me through the service process.Very easy one stop shopping. Highly recommend Jack and the team at Herb Chambers Braint and knowledgeable as he guided me through the service process.Very easy one stop shopping. Highly recommend Jack and the team at Herb Chambers Braintree More

I appreciate the high standards that the service department gives to each of there customers. department gives to each of there customers. More

I have my oil changed there and have always been Happy. The Mechanic is very informative and has been working on my vehicles for over Thirty-five years. The Mechanic is very informative and has been working on my vehicles for over Thirty-five years. More

Everyone there always very friendly. And very knowledgeable & patient with questions you have. I can't say enough about Herb Chambers in Braintree & their employees!! And very knowledgeable & patient with questions you have. I can't say enough about Herb Chambers in Braintree & their employees!! More

Not an inclusive or accepting place of business. Lack of respect and use of outdated sir/ma’am pronouns and reference to customers and Mr./Ms instead of by first name. I heard this multiple times as Lack of respect and use of outdated sir/ma’am pronouns and reference to customers and Mr./Ms instead of by first name. I heard this multiple times as the service advisors created other customers. Then when my car was done, I was called as Ms or Mr(I couldn’t tell which was said) instead of them simply saying my first name. Use of such language is very alienating to those who are gender non-conforming. This behavior happened the day after I called in the day before my appointment, telling them they’d get a one star rating if I heard it. This appointment was for the repair of defective tires they sold me the week before. After calling Scott Lewis(general manager) to follow up on an email related to this complaint, my concern was brushed off and Scott misgendered me despite my obvious first name and high pitched voice. For those who are LGBTQ, Gender non-conforming, transgender or a member of any marginalized group, I do NOT recommend this dealership. More

Very good service, called with an issue and it was resolved in 2 days.. would recommend this dealership to anyone!! resolved in 2 days.. would recommend this dealership to anyone!! More

The staff was friendly and did a nice job of explaining the services to be performed on the vehicle. the services to be performed on the vehicle. More