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Herb Chambers Lexus of Sharon

Sharon, MA

Overview
Employees
Reviews
Vehicles
4.9
5,913 Reviews
At Herb Chambers Lexus, it's our people who truly make the biggest difference. We employ the most talented Lexus professionals in the business: Our Lexus sales experts can guide you to the exact model and trim you want. Our Lexus finance experts can work within your budget. And our Lexus service technicians can help you stay on the road with confidence for many miles and years to come. Plus, we offer complimentary loaner vehicles to customers who service their vehicles with us, as well as complimentary car washes for life. We've also designed our Lexus dealership to be an inviting place for all of our customers, offering a complimentary café bar and work space with Wi-Fi.
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25 Providence Hwy, Rte. 1

Sharon, MA

02067

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Showing 5,913 reviews

August 20, 2021

Came in to have touch up paint work on my Lexus from carmax. Not under warranty so my time was for nothing. This was more carmax then Lexus. The staff was very good. More

by jo_ls
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eric Castillo
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Aug 20, 2021 -

Herb Chambers Lexus of Sharon responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a successful service experience working with the Herb Chambers Lexus of Sharon team. Drive safely, and we hope to see you back again down the road!

August 19, 2021

Professional all the way around from sales to service!!!!!! Eric Castillo is great service advisor! Would not shop anywhere else for a vehicle, place is clean and people friendly More

by Ef
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Niko Kotsiopoulos, Rene Lapaz, Eric Castillo
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Aug 20, 2021 -

Herb Chambers Lexus of Sharon responded

We are delighted to hear that you've had great experiences with both our sales and service teams and will be sure to let Eric know you appreciate all his help. Thank you for choosing Herb Chambers Lexus of Sharon and we look forward to your next visit!

August 19, 2021

Unbelievable customer service. The young gentleman that was managed by service was outstanding and respectful. Thank God there are young people like Grant that respect the elderly. Great dealership. I p More

by Mjmmcdonald8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Kessler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Giovanni Gauthier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Bates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rene Lapaz, Nick Pacheco, Nour Mond, Richard Howland, Derrick Levy, Anil Bezawada
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Aug 20, 2021 -

Herb Chambers Lexus of Sharon responded

We can't thank you enough for the glowing review! We will be sure to pass along your kudos to Grant and the rest of the Herb Chambers Lexus of Sharon team. We wish you the best in your new ride and please feel free to reach out if there is anything else we can do for you!

August 19, 2021

My advisor Mark is awesome! He is extremely knowledgeable and customer focused. He also knows how to return a phone call in a timely manner. I appreciate that type of service which is hard to find these days More

by Groebe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2021 -

Groebe responded

I had a great experience with Mark my advisor in service. He is very customer focused and wants his customers to have an understanding of what needs to be done to your car to fix or maintain it.

Aug 19, 2021 -

Herb Chambers Lexus of Sharon responded

We're so glad to hear it! Mark is a valued member of our team, and we'll be sure to compliment him on his great work. Thank you for your review and for trusting Herb Chambers Lexus of Sharon with your business!

August 19, 2021

Nour was awesome and did everything we needed and expected and delivered the car the day after we purchased a 10 Richard your finance guy is a liar a crook & dishonest. Call to discuss. If he’s More

by DANCHALIFOUR
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nour Mond
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Aug 23, 2021 -

Herb Chambers Lexus of Sharon responded

While it is great to hear that you had a successful experience working with Nour, the rest of your review is concerning to read. We want the most for our guests, and it is concerning that this was not better reflected in your time working with us. I assure you that it is never our intention to mislead a customer, and I would appreciate the chance to speak with you so I can better understand what happened here. If you are willing to discuss this, please don't hesitate to reach out. Thank you, Johnny Dang - General Manager - jdang@herbchambers.com

August 19, 2021

Very professional and competent service!! People were friendly and very helpful. Thank you!! Tim Fahey More

by faheytim3@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2021 -

Herb Chambers Lexus of Sharon responded

We couldn't ask for better feedback. Thank you for letting us know about your great service experience, Tim. Have a great day! - Herb Chambers Lexus of Sharon

August 18, 2021

Excellent customer service and Great responses to customers needs immediately! More

by Panglinlo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan , Eric Castillo , Tina Holden
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Aug 18, 2021 -

Herb Chambers Lexus of Sharon responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a successful service experience working with the Herb Chambers Lexus of Sharon team. Drive safely, and we hope to see you again down the road!

August 17, 2021

I have always had good experiences with Herb Lexus. The people are knowledgeable and courteous. More

by khc1112
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Valdado
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Aug 18, 2021 -

Herb Chambers Lexus of Sharon responded

Thank you for the excellent review - the entire Herb Chambers Lexus of Sharon team appreciates your kind words and support! Come back soon!

August 17, 2021

Ronnie Travers maintains the highest standard for customer service, a reflection that makes this dealership look good. Herb Chambers most likely does not know Ronnie but if he did he should consider More

by Sam S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 17, 2021 -

Herb Chambers Lexus of Sharon responded

Hi Sam - Thank you for stopping by to commend Ronnie! We are thrilled to hear that her service stood out to you and we appreciate you trusting Herb Chambers Lexus of Sharon with your business. Have a great day!

August 16, 2021

I had my Lexus NX routine service and recall fixed today. The service was quick and communication was great. Eric was very efficient, help and professional. More

by LindaH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Castillo
Report | Print
Aug 17, 2021 -

Herb Chambers Lexus of Sharon responded

We're glad we could make your service smooth and seamless, Linda. Thanks for the great review and for trusting Herb Chambers Lexus of Sharon with the care of your Lexus NX!

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