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Herb Chambers Lexus of Sharon
Sharon, MA
5,913 Reviews
At Herb Chambers Lexus, it's our people who truly make the biggest difference. We employ the most talented Lexus professionals in the business: Our Lexus sales experts can guide you to the exact model and trim you want. Our Lexus finance experts can work within your budget. And our Lexus service technicians can help you stay on the road with confidence for many miles and years to come. Plus, we offer complimentary loaner vehicles to customers who service their vehicles with us, as well as complimentary car washes for life. We've also designed our Lexus dealership to be an inviting place for all of our customers, offering a complimentary café bar and work space with Wi-Fi.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 AM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 5,913 reviews
December 06, 2018
My Experience at Lexus with Rene La Paz Rene La Paz is the person you must go to. He is really knowledgeable, very understanding guy that will help you get what you need. I had a very unique Rene La Paz is the person you must go to. He is really knowledgeable, very understanding guy that will help you get what you need. I had a very unique situation. It was almost impossible for me to get a car. Huge negative equity, no a lot of money down, and other things. I’m still impressed by how much Rene La Paz knows about the industry and how he was able to find my dream car, at a price and monthly payment that works for me. Thank you! If you are looking for a car, questions about a vehicle, services, Rene La Paz is your go to person! Thank you so much, for making my car shopping experience fun, quick and most importantly successful. More
by Ricardo Gom
Employees Worked With
Kolls Oloko, Rene Lapaz
December 04, 2018
Rene is awesome! My experience at Lexus of Share was great. Rene was extremely helpful and patient with me during this process! Its a stressful time for at trade in an My experience at Lexus of Share was great. Rene was extremely helpful and patient with me during this process! Its a stressful time for at trade in and he made it easy. Both Matt Petisce and Sanjay was very kind and both did a excellent job and gave me a deal i was comfortable with. T Hanks everyone! love my NX300 More
by Ginag
December 04, 2018
Great experience first time buying As a first time car buyer, I couldn't have had a better experience than the one I had with Rene LaPaz at the Herb Chambers Lexus in Sharon. I was in a As a first time car buyer, I couldn't have had a better experience than the one I had with Rene LaPaz at the Herb Chambers Lexus in Sharon. I was in a car accident and my car was totaled so I was driving a rental. The person who hit me had State Farm (whom I had a terrible experience with...) and they wouldn't cover the rental for long. Needless to say, buying a car was stressful and I was losing money on the rental by the day. I put a 'hold' on a car but upon further examination of the CarFax, I wasn't comfortable buying it. I decided to look at Lexus's website as a friend had suggested Rene as an honest car salesman who would 'treat me right' and 'tell me the truth' about the car/what I could expect. I had narrowed my search down to a 2015 or 2016 Audi A3. I didn't think the Lexus dealership would have any used Audi's, but low and behold they did when I checked (the A3 too!) Taking this as a sign, I went in and met Rene and drove the car. I said I would have to think about it (it wasn't in my first pick color and didn't have every feature I was looking for) and he completely understood... One of the features was the car's lack of a reverse camera, but he said I could always install that in the future if I wanted to... Fast forward a week or so later and I came back for a second test drive. This time he let me take the car myself with my friend who had driven me to the dealership (I had returned the rental). This was the first time I was given this opportunity by a salesperson (I had been to 3 other locations at this point) and it certainly made me feel more comfortable in the car. Considering the mileage, reasonable (no-haggle at Herb) price and how comfortable I felt in the car, I decided this was the car I was going to go with. Again, I was a first-time car buyer, so the process was new to me, but Rene made it feel seamless. Buying a car from someone you trust is really comforting. I have been driving the car for a few months now, the color has grown on me, the car drives incredibly smooth, and my friends and family are still jealous - so I feel pretty good about it! Rene ordered a special holder for my front plate so that it wouldn't damage the car, I went back to get that installed free of charge. Got a free car wash too. They have free wifi, coffee, and food as you wait for your car to be serviced. Overall, I HIGHLY recommend Herb Chambers Lexus in Sharon. Ask for Rene LaPaz! More
by SWilliam
Employees Worked With
Rene Lapaz
December 03, 2018
Great Experience I had a great experience purchasing a certified, pre-owned vehicle. I worked with Rene La Paz in the sales department who was excellent! Rene listene I had a great experience purchasing a certified, pre-owned vehicle. I worked with Rene La Paz in the sales department who was excellent! Rene listened to me and found exactly what I wanted. I couldn't be happier with the experience and Rene. More
by Sam C
Employees Worked With
Rene Lapaz
December 01, 2018
Great Service Ronni has been my service advisor for a number of years. She goes out of her way to take care of you. She is great with recommendations on what serv Ronni has been my service advisor for a number of years. She goes out of her way to take care of you. She is great with recommendations on what services you should have done immediately and which items you can take care of later. She is especially good with unusual situations such as when something that needs to be taken care of is not covered by warranty. She was able to work with Lexus and get me a "goodwill" that saved me $750. When I needed replacement tires and wanted a specific special tire not stocked by Lexus she ordered the tires from an outside supplier and arranged to have them installed on car. She is the greatest. More
by jbault
Employees Worked With
December 01, 2018
Customer Service Exp erience I have been in the market for a new car, no rush I have a 2009 Nissan Sentra, I want to do my research and making sure I'm getting the best value out I have been in the market for a new car, no rush I have a 2009 Nissan Sentra, I want to do my research and making sure I'm getting the best value out of a new purchase. I just happened to call the Herb Chambers of Lexus just for some general information and I got James Burbine who answered my call, and to my pleasant surprise he was absolutely superb. He treated me as if I was talking to him face to face, his product knowledge was second to none, his patience with my multitude of questions was quite refreshing since it was just a phone call. I do know this if I do decide to go with a Lexus for my new car I will only see James Burbine. More
by BukAttack23
Employees Worked With
James Burbine
December 01, 2018
We loved working with Chris! We went last night to look at cars, and potentially trade in my Jeep. We were lucky enough to work with Chris, who was extremely helpful! We looked at We went last night to look at cars, and potentially trade in my Jeep. We were lucky enough to work with Chris, who was extremely helpful! We looked at two cars, and fell in love with a used Lexus. Chris and his sales manager worked to give us a deal that we felt extremely comfortable with. It was clear they wanted us to be comfortable with our monthly payment, and they did whatever they could to make that happen. While we filled out paper work, Chris took the new car to get a final clean up, and he even put a giant bow on the car to make it special. I feel that sometimes dealerships don’t value their used car buyers as much as new car buyers, but I felt that Chris and his team really worked to make it a great experience for us. Chris taught us about the features of the car, and took a few extra minutes out of his night (he already stayed way past closing to help us finish the deal) to take a few pictures of us with our new car! I appreciated that Chris was so kind, and easy going throughout the process. I was very nervous to trade in my car, but he made the process easy and comfortable. I highly recommend this dealership, and if Chris is available, you should definitely ask for him! More
by Taydean2011
November 30, 2018
Excellent Customer Service I came in for a regular check up and Ken Alves was friendly and easy to deal with. When I left I noticed something wrong with my wipers and immediate I came in for a regular check up and Ken Alves was friendly and easy to deal with. When I left I noticed something wrong with my wipers and immediately called Ken. He said it may have been a mistake from when they washed it and replaced my wiper very quickly no questions asked. I understand mistakes happen and Ken's response to it was excellent customer service. Great Job! More
by JM39
Employees Worked With
Ken Alves
November 30, 2018
Ken Alves is a key player in the service department One day I happened to be driving by this dealership when 2 warning lights came on my ES350. Ike everyone else I hate seeing these lights. I pulled in One day I happened to be driving by this dealership when 2 warning lights came on my ES350. Ike everyone else I hate seeing these lights. I pulled in with no appointment and was immediately greeted by Mr Alves. Within no time at all we discovered I only needed some air in the tires and a new key battery. I just can’t say enough good things about this employee, not only did he set tire pressures he also took care of my battery and even got me a wash. I hope Mr Chambers takes a moment to recognize it’s the people who make a difference, everything else is just brick and mortar. More
by Lexusman76
Employees Worked With
Ken Alves
November 30, 2018
Thank you Eric!!! Eric! Thank you for helping me with my RX! I was stranded and you were able to get me back on the road. I appreciate all your help and will be back to Eric! Thank you for helping me with my RX! I was stranded and you were able to get me back on the road. I appreciate all your help and will be back to take you up on that free car wash! Thank you More
by Ldysil983
Employees Worked With
Eric Castillo
