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Herb Chambers MINI of Boston

Boston, MA

4.8
876 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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1168 Commonwealth Ave

Boston, MA

02134

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Showing 876 reviews

May 22, 2018

2nd New Car from this place... Second new car I bought here and over three months later, couldn't be happier. Brian Epstein was great. No high pressure, and willing to work with m More

by WilliamOfBoston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Epstein
May 22, 2018 -

Herb Chambers MINI of Boston responded

Happy to hear that you are still happy with your purchase three months later! Glad Brian helped you find what you were looking for! Best, Melissa Steffy, General Manager.

May 21, 2018

Excellent experience purchasing a new 2018 Countryman Had an excellent experience here with Brian Epstein. Sales was quick and painless and they worked with me to find convenient times to get all of the n More

by muggy18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kate George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Epstein
May 22, 2018 -

Herb Chambers MINI of Boston responded

Glad you had an excellent experience with Brian, and he was able to make the process nice and easy! Happy miles to you in your Countryman! Best, Melissa Steffy, General Manager.

May 15, 2018

Third Mini I have always went to Herb Chambers for all of my cars. This is my third lease on a mini. David made this process seamless. I live an hour away from t More

by danni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moustafa Hamouda
May 16, 2018 -

Herb Chambers MINI of Boston responded

Thank you for your review. Happy to know that David was able to get everything ready for you, and make the process hassle-free and enjoyable! Wishing you many happy miles! Best, Melissa Steffy, General Manager.

May 10, 2018

Mark is fabulous Mark always provides outstanding service. I would not service my MINI with anyone else I have always been satisfied with the quality of the service More

by Mack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2018 -

Herb Chambers MINI of Boston responded

Thank you for your review. Happy to know that Mark has continued to provide you with such great service! Best, Melissa Steffy, General Manager.

May 10, 2018

MARK RAVIN AT THE MINI SERVICE IS THE BEST OF THE BEST Mark Ravin has been taking care of my mini since I bought it in 2004 at Herb Chambers. He is the very best of the best and I only wish he would train More

by MM's MINI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2018 -

Herb Chambers MINI of Boston responded

Thank you for your feedback! Happy to know that you have enjoyed working with Mark so much! It is great to hear from customers who have relationships with our team! Best, Melissa Steffy, General Manager.

April 29, 2018

Great service David was very low key and easy to work with. No pressure atmosphere and offered his honest opinion when needed. His direction and input was beyond so More

by Joeb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moustafa Hamouda
May 22, 2018 -

Herb Chambers MINI of Boston responded

Thank you for your review! Glad you enjoyed working with David and Moustafa- they are great members of our team, always making sure the customer is comfortable in their purchase! Best, Melissa Steffy, General Manager.

April 26, 2018

My 4th Mini from Herb Chambers I just signed a lease on a new Mini Hardtop and it is, without a doubt, the best Mini yet. I got a great deal from David and Katie and they both bent More

by Smectymnuus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kate George
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Liz Flanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Appleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moustafa Hamouda
Apr 27, 2018 -

Herb Chambers MINI of Boston responded

Thank you so much for your compliments! I'm so happy to know that our team provided you with great customer service and made your experience with us a positive one! We appreciate your business, and recommendation! Until we have the pleasure of working with you again, take care! Best, Melissa Steffy, General Manager.

April 25, 2018

Now this is a dealer! The absolute best service anywhere. We now have bought two Minis from this dealer, from David.....it has the absolute best service (Matt is GREAT), and our salesperson David totlally kno More

by Chuck and Teri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Liz Flanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Appleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2018 -

Herb Chambers MINI of Boston responded

Thank you so much for taking the time to write this great review! Happy to know that Matt has been able to provide you with such great service! We pride ourselves on our customer service. I'll be sure to pass along your review to Matt. Thank you so much for your business. Happy miles! Best, Melissa Steffy, General Manager.

April 17, 2018

BMW of Boston Had an amazing experience at Herb Chambers BMW of Boston. I worked with Sam Tutton throughout the whole process and he was helpful in every way possib More

by Salmeida21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Hesketh-Tutton, Moustafa Hamouda
Apr 26, 2018 -

Herb Chambers MINI of Boston responded

Thank you for your recommendation! Happy to know that you received such great customer service from Sam. He is a great example of the excellent customer service that we strive for. Thank you for your business! Motor On! Best, Melissa Steffy, General Manager.

April 07, 2018

Excellent service from Sam, who guided us to finding the right car for us. Very patient and was not aggressive in terms of sales tactics at all. Highly recom More

by Paul Whatmough
Recommend Dealer
Yes
Employees Worked With
Samuel Hesketh-Tutton, Moustafa Hamouda
Apr 26, 2018 -

Herb Chambers MINI of Boston responded

Thank you for your recommendation! Happy to know that you received such great customer service! Motor On! Best, Melissa Steffy, General Manager.

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