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Herb Chambers Toyota of Auburn

Auburn, MA

4.8
3,204 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -60 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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809 Washington St, Rte. 20

Auburn, MA

01501

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Showing 3,204 reviews

November 17, 2021

Purchased a new 2022 Toyota Sienna from Timothy Nguyen this week. The sales experience was great from start to finish. He was low pressure and he understood that I was in the literal and figurative driver More

by abrock1121
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Timothy Nguyen
Nov 18, 2021 -

Herb Chambers Toyota of Auburn responded

Congratulations on your new Sienna! We're so glad Tim had the opportunity to assist you with it and we know he'll be thrilled to hear your wonderful feedback. Thanks for trusting Herb Chambers Toyota of Auburn with your business - we look forward to seeing you again next time!

November 14, 2021

Okay service, clean waiting area. Good clear Understanding of the work done to my vehicle, More

by blacksword47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Banach
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2021 -

Herb Chambers Toyota of Auburn responded

Thank you for rating us so high! We look forward to assisting you again at Herb Chambers Toyota of Auburn!

November 14, 2021

Very very excellent and patient with a lot of experience and potential, I give him tumps up More

by John Baidoo
Customer Service
Recommend Dealer
Yes
Employees Worked With
Clifford Quayson
Nov 15, 2021 -

Herb Chambers Toyota of Auburn responded

We're happy to hear it, John! Thank you for leaving the Herb Chambers Toyota of Auburn team such a wonderful five-star review!

November 12, 2021

Just had my 35K service. Couldn't be more pleased. Dat (Brian) went out of his way to serve me. Well done, and thanks again. More

by tbean
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dat (Brian) Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2021 -

Herb Chambers Toyota of Auburn responded

Thank you for the kind review! It means a lot to hear that you're satisfied and we look forward to seeing you again next time here at Herb Chambers Toyota of Auburn!

November 11, 2021

Came for appointment took me on time very nice professional was pretty accurate with time she had told me More

by Mclemons73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Nov 11, 2021 -

Herb Chambers Toyota of Auburn responded

Thank you for rating Herb Chambers Toyota of Auburn five stars!

November 11, 2021

Had time set to pickup new truck made by appt .made by Had time set to pickup new truck made by appt .made by jimmy.left me sitting in truck waiting for half hour why he was working trying to get another More

by Bossphil49
Recommend Dealer
No
Employees Worked With
Jimmy Eldean
Dec 28, 2021 -

Herb Chambers Toyota of Auburn responded

Thank you for your review of Herb Chambers Toyota of Auburn. At this time we have staggered staffing hours, as well as longer than usual waiting times due to less staff. We apologize for any inconvenience this may have caused. I can assure you that customer service is truly a top priority of ours. If there is anything I can do for you please do not hesitate to let me know, and please reach out at your earliest convenience. Thank you, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com

November 11, 2021

Service department personnel were courteous and professional. All aspects of.my appointment were handled efficiently More

by Gnestor44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clifford Quayson
Nov 11, 2021 -

Herb Chambers Toyota of Auburn responded

Thank you for rating us honestly! We look forward to seeing you at your next appointment! - Herb Chambers Toyota of Auburn

November 11, 2021

Fees and fees and fees on top of fees, never again will I bring my cars there. More

by Kodra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alyssa Moran
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2021 -

Herb Chambers Toyota of Auburn responded

Kodra, I apologize that you had a less than satisfying experience with our dealership. I would like the opportunity to learn more. If you could please email me at your earliest convenience I will look forward to hearing from you and resolving any issues. Thank you, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com

November 09, 2021

I have purchased 5 vehicles from Herb Chambers of Auburn and very pleased with there service More

by randpwwinc
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2021 -

Herb Chambers Toyota of Auburn responded

Thank you for your review! See you next time at Herb Chambers Toyota of Auburn!

November 06, 2021

No pressure or upsell. Took care of what I requested and helped me plan out future repairs. Always very happy with the service dept here. More

by mandolin53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2021 -

Herb Chambers Toyota of Auburn responded

We're so happy to hear this! Thank you for being a Herb Chambers Toyota of Auburn customer. We appreciate your support and look forward to seeing you next time!

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