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Herb Chambers Toyota of Auburn - Service Center

Auburn, MA

4.8
1,149 Reviews
Call Service Center (508) 832-8000

1,149 Reviews of Herb Chambers Toyota of Auburn - Service Center

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July 29, 2023

I think waiting an hour and 20 minutes for an oil change is ridiculous, especially when I had an appointment. What is the purpose of making an appointment when my car wasn’t even looked at for such a long t More

by Lcant282
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unsure
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Aug 02, 2023 -

Herb Chambers Toyota of Auburn responded

I'm sorry to learn about your recent experience with us. We understand how valuable time can be and apologize for the inconvenience this caused. If you're open to discussing this further, please reach out directly at your earliest convenience - Thank you, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com

July 29, 2023

As always it great It’s a very nice place to bring my truck. Thank you very much for excellent service More

by Johnecoughlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marque
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Aug 02, 2023 -

Herb Chambers Toyota of Auburn responded

Hey John, Thank you for the 5-star rating! We're happy to hear that you had a great experience at Herb Chambers Toyota of Auburn. We'll see you again!

July 29, 2023

Excellent customer service! ! Took the car right in, explained the problem, reasonable price, easy Peary. More

by Pfanjoy4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juljan Imeraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 02, 2023 -

Herb Chambers Toyota of Auburn responded

Thank you for the 5-star rating! We're happy to hear that you had an excellent experience with our team at Herb Chambers Toyota of Auburn. We look forward to assisting you again in the future!

July 28, 2023

Great service management. They take time to listen and act accordingly. I’m very pleased with their process More

by lindaconlon70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 28, 2023 -

Herb Chambers Toyota of Auburn responded

Thank you for the fantastic review! We're happy to hear our team took such wonderful care of you and we hope we can be of service again in the future. Take care! - Herb Chambers Toyota of Auburn

July 27, 2023

James was a pleasure to deal with. He was very responsive. I would go here again More

by jegaction
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 27, 2023 -

Herb Chambers Toyota of Auburn responded

We're happy to hear that you had a positive experience with James at Herb Chambers Toyota of Auburn! Thank you for your kind feedback! We'll see you on your next visit! Safe travels!

July 27, 2023

Service advisor Kevin Kobel hits all the benchmarks for providing exceptional customer service. I have referred my friends and family to him and they all agree. He is fast, friendly, and consistent. More

by A. Lew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Kobel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 27, 2023 -

A. Lew responded

My family and I have been buying cars from the Herb Chambers Motor Group since the 1980's. Service advisor Kevin Kobel always greets and thanks me for being a long term loyal customer to the Herb Chambers brand. I always leave feeling like a valued customer.

July 26, 2023

Great experience at routine service appointment. Was greeted quickly and reviewed the planned service that completed quickly. In and out in around 30 minutes More

by Fred O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 27, 2023 -

Herb Chambers Toyota of Auburn responded

Hey Fred, thank you for the great review! We're glad to hear that our team provided you with an appointment that was quick and efficient. We strive for such experiences and look forward to seeing you next time! - The Herb Chambers Toyota of Auburn Team

July 26, 2023

I've been a customer for over 15 years and never had a bad experience! More

by dolly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marque Hoenig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Kobel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 26, 2023 -

Herb Chambers Toyota of Auburn responded

Thank you for being a loyal customer for over 15 years! We're thrilled to have earned your trust and provided excellent experiences at Herb Chambers Toyota of Auburn. We'll see you next time!

July 26, 2023

I've been a customer for over 15 years and never had a bad experience! More

by dolly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marque Hoenig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Kobel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 26, 2023 -

Herb Chambers Toyota of Auburn responded

Thank you for being a loyal customer for over 15 years! We're thrilled to have earned your trust and provided excellent experiences at Herb Chambers Toyota of Auburn. We'll see you next time!

July 25, 2023

Polite people, service was great and it was easy getting an appointment. Great place to bring my toyota for service More

by jmdellasanta4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Kobel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2023 -

Herb Chambers Toyota of Auburn responded

We're glad to know you found our service and appointment process at Herb Chambers Toyota of Auburn easy and satisfactory. We appreciate your support, see you next time for your vehicle's needs!

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