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45 Reviews of MetroWest Hyundai - Service Center
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April 12, 2024
service department charges outrageous amount for simple task that took < 10 minutes. I think paying $45 to take off a locking lug nut and replace it with a standard lug nut is ridiculous. They spent more t task that took < 10 minutes. I think paying $45 to take off a locking lug nut and replace it with a standard lug nut is ridiculous. They spent more time trying to figure out how to turn a simple task into a $2000 job. I realize they want to point out other tasks that are needed. However, I only asked to remove the lug nut that had the key with a standard lug nut. The charge was $15 for the new lug nut and $30 for the screwing. This is why folks do not want a dealer to service their car. The people were nice, the charges were outrageous. I should have just used vice grips to remove the lug nut that came with the car from the dealer and gone to Autozone, where a single lug nut costs $3.50. More
by HarPha
Employees Worked With
Luis
Helpful January 19, 2023
Unprofessional and inept. Astoundingly poor service, I really don't know how they stay in business. Rather than repairing the car, they exacerbate the damage. The manager, D Astoundingly poor service, I really don't know how they stay in business. Rather than repairing the car, they exacerbate the damage. The manager, Dan, is unresponsive and fails to return calls. In the end, I had my car's issues fixed at another dealer, and Hyundai Corp got involved. More
by Jen Reynolds
Employees Worked With
Dan
July 11, 2022
I have a 2020 Bolt that I bought here. The charging mechanism has failed 3 times. So I cannot charge my vehicle!! It runs on electricity!! I am in service now and hear that Chevy has not c The charging mechanism has failed 3 times. So I cannot charge my vehicle!! It runs on electricity!! I am in service now and hear that Chevy has not come up with a fix YET! That is entirely unacceptable!!! The fix is a software fix! It requires hiring programmers to fix or clean up their code!! This is very doable!! This is entirely a failure of Chevy to prioritize their electric vehicle customers! More
by lucienne.ronco
Employees Worked With
Service
April 15, 2022
If I could give zero stars I would. Had a 9:30 appointment for 2 recalls (thanks Hyundai). When making appointment was told 90 mins. Got there and they lauged and said 3 hrs. 4 hrs Had a 9:30 appointment for 2 recalls (thanks Hyundai). When making appointment was told 90 mins. Got there and they lauged and said 3 hrs. 4 hrs later I call and they say "no update the guys are at lunch". How much longer? No clue. Has it been looked at? No clue. Go in to pick up car and was told "we do the best we can". Avoid at all cost. They do not care at all. More
by PJN
Employees Worked With
Doug Connolly
August 23, 2021
My car was at this dealer for 26 days this summer awaiting a vacuum pump repair. I finally picked up the car tonight and when I arrived home the parking break would not engage. I can only get throu awaiting a vacuum pump repair. I finally picked up the car tonight and when I arrived home the parking break would not engage. I can only get through to service about 10% of the time I call because they never pick up. I will not be buying a Hyundai again. Now I have to waste my time trying to sort out another repair. More
by Unhappy customer
Employees Worked With
Dan Senechal, vivien, Roy Porter
July 06, 2021
Today I went in with no appointment at 4PM expecting not much but hoping for the best. The other dealer I bought the Tucson from had like most, carelessly used a tork wrench to jam on the rear license plat much but hoping for the best. The other dealer I bought the Tucson from had like most, carelessly used a tork wrench to jam on the rear license plate, mis aligning and stripping the screws so for 3 years my rear plate was crooked. Vivien Martins was awesome. I told and showed her my predicament asking if they could fix it under warranty. She said no unfortunately they could not but would work with me to cover the labor while I paid for parts. She said the other dealer might fix it under customer sat. She said another quick fix to try was using plastic inserts into which you could then try smaller bolts which would tighten as they were screwed in the plastic sleeves. She walked me over to the parts dept where another awesome person John offered 2 little nylon grommet inserts to try at NO COST! I took them thinking they were way too big and would not fit but HOORAY I snapped them in and plan to get new screws from Home Depot etc and fingers crossed this will be a permanent fix. Otherwise I will return to Vivien and likely have them re thread the holes. If you go here for Hyundai service seek out Vivien. I do not think you will disapointed. More
by PJN
Employees Worked With
Vivien Martins
