Herb Easley Motors Inc.

Very prompt and knowledgeable. Friendly staff. I would recommend them to anyone who needs service especially if you purchased your vehicle from them. Friendly staff. I would recommend them to anyone who needs service especially if you purchased your vehicle from them. More

HE has the most unprofessional VW service department I have ever seen. I took a 2024 top of the line VW Atlas Premium R-line 4motion in for service (rattle in passenger side panel). The Atlas was bought n have ever seen. I took a 2024 top of the line VW Atlas Premium R-line 4motion in for service (rattle in passenger side panel). The Atlas was bought new at HE about 1-2 months before. I was in the waiting area for 8 hours. The service advisor told me the rear passenger side panel had a problem, and they would have to order a new one. When I drove the car home it had even more rattles from tech pulling panels apart to diagnose. HE came and picked car up to fix panel along other small problems. They kept the vehicle for over two weeks, delivered it back to us and was told all problems were within VW specs. They didn’t replace anything but a clip holding the hood release lever that was falling off in the floor. They didn’t even replace the part they supposedly ordered. I was told prior to delivery by the service advisor that they were going to turn brake rotors to try and eliminate loud brake squeals, and was also told by the service manager they were going to replace serpentine belt to get rid of belt squeals. Neither of these items were done. If you buy from HE and need service don’t believe anything they say. More

My car was having some issues. I want to thank Herb Easley for working hard to find the issue and not stopping till my car is fixed. I want to thank Herb Easley for working hard to find the issue and not stopping till my car is fixed. More

Very friendly and professional staff. Got me in quickly, service was done to my complete satisfaction. Got me in quickly, service was done to my complete satisfaction. More

The best customer service. So nice, welcoming, transparent, and consultative. Helped me select the perfect car for my families needs. So nice, welcoming, transparent, and consultative. Helped me select the perfect car for my families needs. More

Had a great VW buying experience today with Jason and Joseph. They did an excellent job. I Like the Herb Easley experience. Brett Joseph. They did an excellent job. I Like the Herb Easley experience. Brett More

I've loved my entire experience! The process of buying my car all the way to receiving $10 oil changed The process of buying my car all the way to receiving $10 oil changed More

Our Herb Easley salesman, John, did a great job helping us get our 2023 Chevrolet Tahoe. We were very pleased with his service’ & follow through. Everyone there was kind & helpful. Our finance person & d us get our 2023 Chevrolet Tahoe. We were very pleased with his service’ & follow through. Everyone there was kind & helpful. Our finance person & delivery specialist were great also! More

I was a 100 miles away when I Called Christy Cook at Herb Easly ,she said bring it by and they would look at it ,the truck was derated and was running bad and I was 300 miles from home. Christy got it write Easly ,she said bring it by and they would look at it ,the truck was derated and was running bad and I was 300 miles from home. Christy got it write in even though I didn't buy the truck there. They replaced an injector and reprogrammed the computer before closing for the day. They did a great job best customer service. Thanks to Christy and to the mechanic. More

Spoke with 3 people about purchasing a vehicle ran my credit and made my deposit come to find out after they approved me for the wrong car and falsely advertised the price online and refused to stand by credit and made my deposit come to find out after they approved me for the wrong car and falsely advertised the price online and refused to stand by their deal they had me approved for I’ve dealt with numerous dealers and if they drop the ball on a deal they always go above and beyond to make it correct not this place !!! More