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Heritage Chevrolet - Service Center

4.6

32 Lifetime Service Reviews

12420 Jefferson Davis Highway, Chester, Virginia 23831

32 Reviews of Heritage Chevrolet - Service Center

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November 10, 2018

"Great Service"

- Mike_Loya

Heritage Chevrolet is by far the Richmond areas top Chevy dealership and service provider. Great staff who know their customer and are truly interested in ensuring a great customer experience. Heritage Chevrolet has my undying loyalty!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jessie O'Neill
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Wayne Jones
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
John Peck
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jay Burchell
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 19, 2018

"Eficient and Professional"

- mike3737

I took my Z92 in for a state inspection. I was in and out in less than an hour. Great Job Heritage Chevrolet!! All of the staff were friendly and professional.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Donnie Foster
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 04, 2018 -

Heritage Chevrolet responded

Great to have you as our customer -- thank you for your review!

October 09, 2018

"Oil Change"

- Karl D

I like your staff , you have always handled are interactions very courteous and professionally. My only regret is that your location is farther away then I normally would go for service, wish you were closer. I have a Chevrolet dealer two blocks away that I would never purchase a car from , due to the ridicules pricey markup like Nitrogen tire inflation, etc..

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Customer Service
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Daoton R Moore 54934
Nov 04, 2018 -

Heritage Chevrolet responded

Thank you for bringing your vehicle here for service!

July 31, 2018

"Warranty work"

- Mudman612

Our 2018 Colorado needed a new torque converter in the transmission. We were told it would be a 2 to 3 day repair, that was fine. It actually took 4 days for the repair and that was ok too. What wasn't ok was the rental we were given, a 2wd Silverado WT. It scared my wife to drive because she couldn't see past the hood and it was a base model. I feel we should have gotten something comparable to our loaded Z71 Colorado. We asked about a different rental but supposedly that was the last one and another rental was not turned in that we could switch to.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jessie O'Neill
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 05, 2018 -

Heritage Chevrolet responded

Definitely an area we can improve in, if we can provide a wider selection, we will -- the courtesy transportation vehicles are in high demand -- we appreciate your fair and balanced review!

July 10, 2018

"Great service visit at Heritage Chevrolet, Chester, VA."

- Country girl

Another great service visit, plus love seeing my Chevy family in service, sales and management. Quality service in no wait time to begin and finished before you know it! Thanks Heritage & staff!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Donnie Foster
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
John Kinton
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mark Price
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Lisa Sprouse
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Michael Toohey
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
John Peck
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jay Burchell
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 05, 2018 -

Heritage Chevrolet responded

We thank you for your loyal business!

July 07, 2018

"My experience is always excellent as always. "

- Mullins robbie

As always thank you. They always do an ex Ellen job taking care of their customers are always excellent. They actually found a problem I didn't know about and fixed it

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mark Price
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Thank you
Aug 05, 2018 -

Heritage Chevrolet responded

Thank you for giving us 5 stars! We appreciate your business!

July 04, 2018

"Oil Change"

- Debbeejmk

I am visiting from out of state. My change oil light came on as we were traveling to VA. My family member recommended Heritage. I was able to get an appointment right away. Sara was very accommodating. I don't remember the name of the service advisor, he was very professional and accommodating as well. I'm very pleased that I was able to have my car serviced at a dealership.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sara Monger
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 04, 2018 -

Heritage Chevrolet responded

We're sorry for your inconvenience while travelling -- just glad we could be helpful!

June 18, 2018

" WHAT A "Great Service Team""

- The Lady Of Leisure

Provided excellent service to my vehicle. I called several times to re-schedule due to a family emergency and each time they were very understanding, courteous and professional.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Donnie Foster
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Patrick Jeune
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
John Kinton
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sissy Lawrence
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sara Monger
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jessie O'Neill
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mark Price
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Lisa Sprouse
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 04, 2018 -

Heritage Chevrolet responded

We appreciate your business -- thank you for choosing us for your service needs!

June 02, 2018

"state inspection"

- corvette54

I went to Heritage's service Department Friday June 1st. Jesse was very polite and smiling. Service was preformed fast and the mechanic was very careful with my pride and joy Corvette. Caring about my car and taking pride in their job is why I come here and keep coming back. Not everyone can work on my car. Thanks Heritage Chevrolet, Bubba Carr

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Donnie Foster
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
John Kinton
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jessie O'Neill
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Andy Pratt
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Madison Stone
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Julie Westberry
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Kelsey Morgan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Traci Wills
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 03, 2018 -

Heritage Chevrolet responded

Thank you for choosing Heritage Chevrolet for your vehicle service!

May 11, 2018

"First Service"

- BrendasTrax

This was my first Service call on my Chevy Trax. Everything went smooth just like Paul explained to me. I'm really enjoying my vehicle and the service I've received so far. Keep up the great work.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Paul Cyr
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 14, 2018 -

Heritage Chevrolet responded

Thank you for being our loyal customer!

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