Heritage Chevrolet is by far the Richmond areas top Chevy dealership and service provider. Great staff who know their customer and are truly interested in ensuring a great customer experience. Heritage Chevrolet has my undying loyalty!
I like your staff , you have always handled are interactions very courteous and professionally. My only regret is that your location is farther away then I normally would go for service, wish you were closer. I have a Chevrolet dealer two blocks away that I would never purchase a car from , due to the ridicules pricey markup like Nitrogen tire inflation, etc..
Our 2018 Colorado needed a new torque converter in the transmission. We were told it would be a 2 to 3 day repair, that was fine. It actually took 4 days for the repair and that was ok too. What wasn't ok was the rental we were given, a 2wd Silverado WT. It scared my wife to drive because she couldn't see past the hood and it was a base model. I feel we should have gotten something comparable to our loaded Z71 Colorado. We asked about a different rental but supposedly that was the last one and another rental was not turned in that we could switch to.
I am visiting from out of state. My change oil light came on as we were traveling to VA.
My family member recommended Heritage. I was able to get an appointment right away. Sara was very accommodating. I don't remember the name of the service advisor, he was very professional and accommodating as well. I'm very pleased that I was able to have my car serviced at a dealership.
I went to Heritage's service Department Friday June 1st. Jesse was very polite and smiling. Service was preformed fast and the mechanic was very careful with my pride and joy Corvette. Caring about my car and taking pride in their job is why I come here and keep coming back. Not everyone can work on my car. Thanks Heritage Chevrolet, Bubba Carr