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Heritage Chrysler Dodge Jeep RAM Harrisburg - Service Center

Harrisburg, PA

4.7
148 Reviews

148 Reviews of Heritage Chrysler Dodge Jeep RAM Harrisburg - Service Center

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April 09, 2011

Today I had to take my car that I purchased a week ago back in to be serviced for the second time. My expierence this time was much better than the first. I was able to get my car in quick and easy. I More

by annablack
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Evelyn, Allen, Magan
April 08, 2011

I had my 2003 Jeep inspected today. My service contact was Dave Travis who was very friendly and responsive to my questions. After my inspection and emissions test was completed, Dave stated that a few i More

by fboyer
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dave Travis
February 10, 2011

Had Van inspected June, 2010. Front brakes were 4B, Rear were 7B, both qualified as passing inspection. Decided to minimize cost of new brakes all at once, so I set appointment to have front brakes done on More

by Hoyter1
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Heather, Alan, John
February 07, 2011

The dealership sold me a "3/36 Bumper to Bumper" warranty that does not cover certain parts. They charged me 49.99 to tell me that the problem with my vehicle was not covered by the warrant More

by crazytrain977
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Kelly
Apr 09, 2011 -

Heritage Chrysler Dodge Jeep RAM Harrisburg responded

My name is John Bobo I am the Internet Department Director for the Freedom Auto Group. I just wanted to thank you for taking the time to contact us in regards to your service experience. I cant tell you how sorry I am that you feel that you had a less than perfect experience. Obviously it is our goal that all of over customers have a great customer service while at Freedom and it does concern us greatly if one of our valued customers did not. Please contact me to discuss your visit I can assure you that I do care and want to hear all about your visit to our store. My direct number is 610-587-0858 or email me at jbobo@freedomtoyota.com. Sincerely John M Bobo

January 31, 2011

I recently had my jeep in for a noise in the left front wheel. Freedom (Heather Luta) told me two people drove my jeep and couldn't reproduce the noise. They had my vehicle for over 8 hours and accomplis More

by Jsbeck2002
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
Multiple
Feb 18, 2011 -

Heritage Chrysler Dodge Jeep RAM Harrisburg responded

Hello Jsbeck2002 My name is John Bobo. I am the Internet Department Director for the Freedom Auto Group. I am so sorry to hear that you feel that you had a less than perfect experience. I am concerned that you were not completely satisfied after leaving our store. I would love to speak with you about your experience. Please contact me directly at 610-587-0858 or email directly at jbobo@freedomtoyota.com to discuss your visit. I'm sure that I will be able to help you. Sincerely John M Bobo

January 07, 2011

I HAD MINOR BODY WORK DONE ON MY JEEP LIBERTY, GRILL REPLACEMENT AND PAINT. THE ESTIMATE WAS $500.96 AND THE FINAL BILL WAS $581.52. THIS WAS AN INSURANCE CLAIM SO I DIDN'T GET INVOLVED. HOWEVER, WHE More

by jmark
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
SORRY, NAMES UNKNOWN
December 11, 2010

The transmission on my 2003 Chrysler Sebring stopped working at 82,000 miles. I had it towed to Freedom Chrysler Jeep where I have the car serviced to have it checked out. Kelly (service representative) More

by samtabak
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kelly (service representative)
July 10, 2010

We were visiting Hershey PA (from NY) for a basketball tournament for our daughter and got in late on a Friday evening having significant brake noise after we finished our highway drive. I called 2 deale More

by Gina Cook
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dan Ward
Jul 21, 2010 -

Heritage Chrysler Dodge Jeep RAM Harrisburg responded

We're glad that your trip to PA wasn't interrupted because of your brake problem and thank you for your review. Come back to see us again if you're in the area.

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