Heritage Chrysler Dodge Jeep RAM Harrisburg - Service Center

The service department is terrific. I love the ease of the drive- in service. Tracy in particular is professional and thorough. She keeps the customer informed every step of the way and makes sure what is the drive- in service. Tracy in particular is professional and thorough. She keeps the customer informed every step of the way and makes sure what is being done to the vehicle is understood, as well as the time involved, which is so important in this world of immediacy. More

I had an excellent experience working with JP. Great guy to work with and explains everything to your understanding. Everyone at the dealership was very nice and kept me informed as they worked on my car. to work with and explains everything to your understanding. Everyone at the dealership was very nice and kept me informed as they worked on my car. More

Good experience any time dealing with Johnathan. His support for service customers is excellent. Dealership is fortunate to have professionals such as him on board. support for service customers is excellent. Dealership is fortunate to have professionals such as him on board. More

I purchased a 2011 Jeep Grand Cherokee Overland and only because of Tracy Mattern will I even consider purchasing a new 2021 Jeep from this dealership. She is professional and considerate. Thank you . Alla because of Tracy Mattern will I even consider purchasing a new 2021 Jeep from this dealership. She is professional and considerate. Thank you . Alladin. More

I’d like to start by saying thank you Tracy your the best advisor I could ever ask for certainly will be taking my car back for more service. advisor I could ever ask for certainly will be taking my car back for more service. More

Roger has been very helpful and professional when using the service department. He returns phone calls and answers questions in a timely manner. Mike, Phil and Charles from sales could take pointers from the service department. He returns phone calls and answers questions in a timely manner. Mike, Phil and Charles from sales could take pointers from this employee. More

Art's the reason I purchased my new Jeep from Heritage I've been a customer of Art's since he was at another dealership many years ago. I used to have a Jeep with a Hemi and no one wanted to work on it, ex I've been a customer of Art's since he was at another dealership many years ago. I used to have a Jeep with a Hemi and no one wanted to work on it, except Art and his team. They have treated me like family from day one. Art is professional and always takes the time to explain all my options. So when my wife and I decided to buy a new Jeep, it was a no-brainer that we bought it at Heritage. Yes, you are reading this correctly. Art (a Service Manager) is the reason I bought a new Jeep from Heritage. Any time that I need service, I know that I will be treated well and get my vehicle back fixed right, the first time. A huge thank you to Art and his team! More

Tracey is the best She is always on spot on time with everything. She's very informative. Would recommend her to deal with eveyrone! I have been dealing with Tracey s She is always on spot on time with everything. She's very informative. Would recommend her to deal with eveyrone! I have been dealing with Tracey since I purchased my 2017 Jeep Renegade, she has helped me with everything! Appreciate her so much! More

26May2020 I dropped my Jeep with a check engine light on. The Jeep drove fine minus the check engine light. I am told they need to replace the oil cooler, oil pressure sensor and plugs while they are in ther The Jeep drove fine minus the check engine light. I am told they need to replace the oil cooler, oil pressure sensor and plugs while they are in there. The following day I am called stating I have a blown piston and Heritage Service Manager Art Fritz told me I would have to replace the engine at $6k to $9k. Heritage Service refused to release my Jeep for a 3rd party inspection without payment of $962 for the service. I reluctantly make payment and the third party looks at the motor and provide photographic evidence that Heritage Jeep mechanic dropped a bolt into my piston chamber and subsequently started my engine and blew my engine. MileOne Heritage Autogroup Insurance is replacing the motor but the GM at Heritage Harrisburg has failed to acknowledge or even respond to multiple attempts to contact him regarding recouping the $962 in parts and labor that is the direct cause of my engine failure. Not only has the GM failed to contact me, the service manager was directing me that the payment would be refunded through insurance and the insurance company states it needs to be paid by the dealer. I hope you guys do the right thing by contacting me, refunding my money and apologize for the hoops I have had to jump threw for the past 5 weeks with my Jeep that you broke and tried to get me to pay to fix. Otherwise this is an example of failure at the mechanics level, service manager level and GM level. More

Sierra was awesome Just wanted to say how nice and professional Sierra was. I came in for an oil change. I accidentally cut my finger exiting my vehicle. Sierra was so c Just wanted to say how nice and professional Sierra was. I came in for an oil change. I accidentally cut my finger exiting my vehicle. Sierra was so considerate and got me several bandages for my cut. I was also impressed with her knowledge. The rest of the staff was friendly as well. .Thanks Sierra -- great job!! More