My Salesperson Joe Perry was magnificent. He was honest, helpful, and accomodating. He worked out our requests and we did not feel pressured to purchase a car. I saw a car on the Internet that I thought I wanted, but when I arrived at the dealership it was not the color I wanted. However, my Salesperson was very efficient & effective in offering another car, with a color, milege, and features liking to me. I walked off Heritage's (Reisterstown) lot very satisfied. No problems yet, with the Chrysler I purchased.