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Heritage Chrysler Dodge Jeep Ram Owings Mills - Service Center

4.8

133 Lifetime Service Reviews

11212 Reisterstown Road, Owings Mills, Maryland 21117

133 Reviews of Heritage Chrysler Dodge Jeep Ram Owings Mills - Service Center

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July 19, 2019

"Oil Change"

- Mary Rachel

Had to wait but service was excellent! I like going to the dealer. Everyone was very friendly and helpful. I would recommend this car dealership.

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Yes
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July 19, 2019

"Awesome service "

- Fennoy1

Always great service and Friendly employees. I never mind bringing in my vehicle. Even the employees that were not working with me greeted me with a smile.

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Yes
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July 16, 2019

"Difficult repair was a success. "

- 08 Patriot Love

I had several difficult repairs that required parts to be ordered. The car was repaired and works great. I have dealt with Victor for many years and he has never let me down.

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Yes
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Jul 17, 2019 -

Heritage Chrysler Dodge Jeep Ram Owings Mills responded

Hello, thank you for taking the time to leave a review for us at Heritage Chrysler Dodge Jeep RAM Owings Mills. We're happy we could meet your expectations. Please don't hesitate to reach out if there's anything we can do for you. Take care.

July 16, 2019

"Service department "

- Pjjeep 74

Has a appointments, but my wait was still a little long, but my service advisor CeCe made sure i was compensated by not charging me for the service.

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Yes
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Jul 17, 2019 -

Heritage Chrysler Dodge Jeep Ram Owings Mills responded

Hello, thank you for taking the time to leave a review for us at Heritage Chrysler Dodge Jeep RAM Owings Mills. We're happy we could meet your expectations. If you have any further questions, please don't hesitate to reach out. Take care.

July 15, 2019

"Great service, disappointing warranty"

- TF

Jerome at Heritage Owings Mills has been great while my Ecodiesel Ram 1500 has taken awhile. Experience being set up with a loaner car has been excellent. Unfortunately, i was very disappointed to find out that Chrysler won't honor the warranty for the failure of the engine’s thermostat. My truck went into “limp mode” on an interstate at highway speeds and threw a bunch of codes one of which was for the Crank Position Sensor. Jerome educated me on it and had it replaced under warranty. But then, a code for the thermostat wouldn’t go away so the thermostat must be replaced. Still haven’t had my truck back since the “limp mode” incident and now Chrysler wants $500 for a thermostat and wont allow their warranty to cover it.

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Yes
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Jul 17, 2019 -

Heritage Chrysler Dodge Jeep Ram Owings Mills responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything we can do for you. Take care.

July 15, 2019

"Best service yet!"

- Ebby9415

I was greeted and taken care if right away. They had my car fixed the next day at a decent time. Everyone worked hard to get me back on the road. Wonderful staff. Will be going back again.

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Yes
Employees Worked With
Other Employees : Jose sanchez
Jul 17, 2019 -

Heritage Chrysler Dodge Jeep Ram Owings Mills responded

Hello there, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Heritage Chrysler Dodge Jeep RAM Owings Mills. We hope you continue to choose us for all your automotive needs! Take care!

July 15, 2019

"Oil change"

- Gogeta

As always Heritage Owings mills Is prompt and friendly cece is always welcoming Got my jeep out of there very quickly. I’m always grateful for the friendly service that I received. I always feel like I’m treated like family when I go to the dealership.

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Yes
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Jul 17, 2019 -

Heritage Chrysler Dodge Jeep Ram Owings Mills responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Heritage Chrysler Dodge Jeep RAM Owings Mills. Please don't hesitate to reach out if there's anything additional we can do for you. Take care.

July 10, 2019

"Good Service Experience at Heritage Jeep/ Chrysler"

- Rangoman

Easy express lane oil change service! Dropped suv off at 8am. They called me to pick up at about 9:45am. No complaints at all.

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Yes
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Jul 12, 2019 -

Heritage Chrysler Dodge Jeep Ram Owings Mills responded

Hello, thank you for your support! We're happy we could help. We hope to be of service to you again. Take care!

July 09, 2019

"BEST DEALERSHIP EVER!!!"

- Denise Sample

I have purchased 5 cars (new & used) from Heritage and my experiences have been extremely pleasant with sales and especially SERVICE. THEY REALLY CARE !!! I’m very pleased !!!

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Yes
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Other Employees : A host of the Heritage Team !!!
Jul 10, 2019 -

Heritage Chrysler Dodge Jeep Ram Owings Mills responded

Hi Denise, thank you so much for your positive comments about Heritage Chrysler Dodge Jeep RAM Owings Mills! If you have any further questions, please don't hesitate to reach out!

July 09, 2019

"Long term customer, not happy anymore "

- Shelly

I was scheduled for service of my 2015 Jeep Cherokee, in which I come from WhiteMarsh area, because I always loved the service here better at Owings Mills, we’ll not recently. This was my 2nd not so good experienced & had to write about. Well after getting there I’m told “we now have express lane service for small. Items such as oil changes etc. So I go down there, to the FIAT, where people are so confused, tell them to do service, check brakes because on last visit I was told I needed new brakes, also check tires & give estimate of 3 tires. Well after waiting an hour in express. I need something from my truck for my antsy grandson. I went back out to the service people who were so what nice but still confused about this whole new system & my truck was in the same spot I left it an hour ago, he says, I don’t know what’s going on, let me see. Of course he could sense & feel the frustration on my face. I went back to this dark lobby waiting area oh that’s another issue to wait. After about 30 mins he tells me I’m all ready. I ask about brakes, he says there fine, i ask about tires, oh I forgot, let me check another 10 minutes. I’m frustrated, irritated & ready to go at this point but can you honestly say my service of tire rotation, brakes check, top of fluids, & change oil was properly done. I would say ABSOLUTELY NOT. I’m now feeling unsure about going back to my favorite dealer for car service anymore.

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Yes
Employees Worked With
Other Employees : I don’t know who the service person was
Jul 12, 2019 -

Heritage Chrysler Dodge Jeep Ram Owings Mills responded

Thank you for taking the time to review Heritage Chrysler Dodge Jeep RAM Owings Mills. Our Service Director, Josh Colwell, would like to understand the situation in more detail and address your concerns as soon as possible, but has been unsuccessful reaching you. At your earliest convenience, please contact Josh at jcolwell@mileone.com or 410.654.7920. Thank you and we look forward to speaking with you.

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