Heritage Chrysler Dodge Jeep Ram Parkville - Service Center

I initially bought my 2019 Jeep Compass in for service in August 2023 for a coolant leak, and TCM issues. I was informed by Alex that a pressure check was performed and no leak was found (Misdiagnosis) or a August 2023 for a coolant leak, and TCM issues. I was informed by Alex that a pressure check was performed and no leak was found (Misdiagnosis) or a lie. I was informed my vehicle needed a new $260 auxiliary battery, to aid in the repair process for the TCM issue. Long story short, a few hours after receiving my vehicle, the TCM issue happened again. The coolant issue was still ongoing as well. I had my vehicle towed back to the Service department February 19,2024 for the same aforementioned issues. This time I was advised there was a coolant leak found. The coolant bottle and lower radiator hose was replaced (Misdiagnosis). TCM issue was resolved. I picked up my vehicle on March 1, 2024. On March 5, 2024 the coolant issue happened again, my vehicle was overheating. I checked the coolant bottle and the fluid was low. I refilled the bottle with coolant after the vehicle cooled down. I was able to drive with no issues, until 4 hours later. The coolant issue actually gotten worse, once the repairs were made. I addressed my concerns with Kurt (in person visit) on March 19, 2024. He advised me to bring my vehicle back on March 28,2024 at 10am. I was able to drive my vehicle back to the Service Department on March 27, 2024 to drop off. On March 28, 2024 I received a text message from Alex, informing me of a misfire. A few hours later, I received a phone call from unknown person (I forgot his name) at the Service Department, stating my vehicle needs a new engine, and coolant is getting into the crank case. He quoted me a price of $12,000 to replace the engine. After I picked up my vehicle, the first thing I did was have my significant other check my oil dipstick. The oil was not milky. I also had to refill the coolant bottle. I believe the engine damage could’ve been avoided, if the coolant leak issue would’ve been resolved in August 2023, when they advised me there was no leak upon pressure test (Misdiagnosis). Which I know was a lie. Why? There was and still is a coolant leak going on. I have so much more information that needs to be shared. This company has caused me so much financial and mental distress. It’s very unfair that I am now out of a vehicle, which I used for work, and transporting my children around. I am also financing this vehicle with a monthly payment of $595. Only had it since February 2023. I will save all of the additional information for the Better Business Bureau. More

Bought my 2023 jeep compass new from heritage in June, and had a great experience. Decided to come back to the same dealership for my first oil change/tire rotation, and I’m glad I did. Between other loca and had a great experience. Decided to come back to the same dealership for my first oil change/tire rotation, and I’m glad I did. Between other local Jeep dealerships putting in a cheaper oil than I paid for, to not doing a tire rotation I paid for (and denying it) I was looking for a new place to go. My service advisor David Phelps was extremely polite and professional and took care of all of my needs. More

I had a an issue with a parts failure. Matt Beckmann assessed the circumstances and took ownership of the issue. He was able to make it right in about 10 minutes with no fuss. I looked him Matt Beckmann assessed the circumstances and took ownership of the issue. He was able to make it right in about 10 minutes with no fuss. I looked him up here to leave a positive review and learned he is the Service Director. Kudos to him for leading by example, by serving his customers in a friendly and reasonable manner. More

EVEN THOUGH THE CHRYSLER SERVICE COMPUTER SYSTEM WAS DOWN, HERITAGE-MILEONE DID A GREAT JOB OF TAKING CARE OF US!! DOWN, HERITAGE-MILEONE DID A GREAT JOB OF TAKING CARE OF US!! More

I had my truck in for service a few dealership local, and I kept getting the run around as to why it isn't fixed. Turns out a part I need was on back order with no eta. Kurt in service and Mel in parts walke I kept getting the run around as to why it isn't fixed. Turns out a part I need was on back order with no eta. Kurt in service and Mel in parts walked me right thru what I needed to do to get answers. Not making any guarantee's that it would work. I took their suggestions and was able to get my vehicle fixed sooner then expected. I would like to thank Mel and Kurt for making it happen. More

The coordination of my service was outstanding. As a recall customer I communicated with an employee by the name of Alex. He led me through from start to finish. He did an excellent job and I comme As a recall customer I communicated with an employee by the name of Alex. He led me through from start to finish. He did an excellent job and I commended him for such. His outstanding work with customers should be noted. More

jaredherbert@mileone. com made sure that we were completely happy. He was a great help. com made sure that we were completely happy. He was a great help. More

This Dealership is all about the people, The team that works there are good honest people, Melvin is a man of Integrity. I recommend checking him out for all your Chrysler automotive needs he is a long te works there are good honest people, Melvin is a man of Integrity. I recommend checking him out for all your Chrysler automotive needs he is a long term dedicated employee and knows all aspects of the business! More

DEALERSHIP WONT COVER ENGINE REPLACEMENT Took my 2015 Jeep SRT (105k miles)in for engine noise and acceleration issues. Vehicle was kept for weeks. Diagnoses was the motor in my rear axle needed to be re Jeep SRT (105k miles)in for engine noise and acceleration issues. Vehicle was kept for weeks. Diagnoses was the motor in my rear axle needed to be replaced and the camshaft lifters (which were previously done last year under warranty) had failed and needed to be replaced again under warranty. Initially, I'm advised that the lifters would be replaced under warranty and it would cost about $2200 for the rear axle motor. I pick the vehicle up and its doing the same thing as before. I drop the vehicle off again and am advised that I will need an engine. The $2200 dollar repair didn't fix any of the issues that I brought the vehicle in for and I was never told why I needed a motor. Moreover, it's confirmed that the camshaft lifters failed and at the same time that they failed, the engine started malfunctioning therefore, the engine issues were caused by the failed part...i.e the camshaft lifters. I am expected to pay $11k for an engine replacement which should be covered since the part that failed caused the malfunction. Spoke with everyone from the Service Adviser, Service Mgr, Service Director and even Jeep Customer Care. None of which are willing to help with replacing the engine. Sara, Kurt and Matt are all pleasant to work with however, I find myself having to follow-up with them more than they are with me. In addition, I'm told that the bulk of the cost for the replacement (if any) will fall on me. The Lifter failure is a well-known issue with the 6.4 engines and everyone knows that it can cause engine issues. In addition, Heritage is aware that the lifters that they installed on my vehicle (which was covered under warranty) failed. Whether it was due to a defective part or installation, it failed and caused additional damage to my vehicle. Since the part is still covered under warranty, the engine replacement/repair should be as well. At this point, I am left waiting to hear from the Service Director which has almost been a week and even then, the chances of receiving a favorable answer is slim as he stated. My only other options are to either find $11k for a motor or sell the vehicle at a drastic loss. Neither of these options are good considering that the vehicle is supposed to be from their performance division and only has 105k on the odometer. My advice: think twice before spending your hard earned money on Jeep or at least SRT and find a dealership that will back their work. More

My Service Advisor, Tommy Citro is one of the best. Always kind and professional, and always does what he can to ensure we leave there happy. Would recommend him to anyone. Always kind and professional, and always does what he can to ensure we leave there happy. Would recommend him to anyone. More