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Heritage Ford - Service Center

South Burlington, VT

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369 Reviews
Call Service Center (802) 865-8100

369 Reviews of Heritage Ford - Service Center

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March 07, 2024

Anna was very helpful with all of our service needs and was excellent at communicating any issues More

by Eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Boland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2024 -

Heritage Ford responded

Eric, Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Anna and our team, and that your visit to to our service department went smoothly! We look forward to seeing you again when it's time for your Ford's next scheduled maintenance visit, Until then, safe travels!

Helpful
September 18, 2023

Jerit was so helpful and pleasant. I came in without calling and he was able to quickly help me out with a couple of things that made my day much less stressful. I appreciate the great More

by NancyJd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerit Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2023 -

Heritage Ford responded

Nancy, Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Jerit and our team, and that they were able to help keep your day on track! We look forward to seeing you again when it's time for your next scheduled maintenance visit, Until then, safe travels!

Helpful
September 08, 2023

Everyone very pro and polite, made accommodations because of the situation. Nice to our dog and patient at the parts counter. It's a beautiful thing. More

by stan.oliva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2023 -

Heritage Ford responded

Stan, Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Gary and all of our parts and service team, and that your visit to our service department went smoothly! We look forward to seeing you again when it's time for your next scheduled maintenance visit, Until then, safe travels!

Helpful
April 16, 2022

The service personal were courteous and polite. They were efficient in completing my Vermont State Inspection and with the explanation of why it failed due to, in my opinion, the state of Vermonts More

by VTskibum
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The service tech. I don’t know his name., Shawn Clifford
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Apr 18, 2022 -

Heritage Ford responded

Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with our service team, and that your appointment for your state inspection went smoothly. We look forward to seeing you again when it's time for your next scheduled maintenance visit, Until then, safe travels!

Helpful
March 23, 2022

My vehicle was brought for exhaust manifold gaskets along for a shifter linkage. It was fixed perfectly along with being informed where in the process it was. I am very happy with the process More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerit Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2022 -

Heritage Ford responded

John, Thank you for taking the time to share your feedback - We are pleased to hear that you enjoyed working with Jerit, and that he was able to make sure that the repairs to be made to your vehicle were completed smoothly. We look forward to seeing you again when it's time for your next scheduled maintenance visit, Until then, safe travels!

Helpful
March 05, 2022

The service provided by the Heritage Ford technicians is top notch- I was very pleased with the service I received. The team is always friendly and knowledgeable and my service is always done right the firs More

by Jenrsavage
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike LeClerc
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Mar 07, 2022 -

Heritage Ford responded

Thank you for taking the time to share your feedback - We are pleased to hear that you enjoyed working with our team and that your visit to our service went smoothly! We look forward to seeing you again when it's time for your next scheduled maintenance visit, Until then, safe travels!

Helpful
February 07, 2022

Mike is amazing, had a small miscommunication but he made it right! Our 95 Ford camper is working great now! Thanks buddy! More

by Michelle T
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike LeClerc
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Feb 07, 2022 -

Heritage Ford responded

Michelle, Thank you for taking the time to share your feedback - We are pleased to hear that you enjoyed working with Mike and that he was able to resolve the miscommunications regarding your camper, and that it's ready for action in the spring! Safe travels!

Helpful
January 11, 2022

Very good experience every time, service people are always helpful. When at Ford service I know job will get done right. Thank you More

by Suad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerit Barton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike LeClerc, Shawn Clifford
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Jan 12, 2022 -

Heritage Ford responded

Thank you for taking the time to share your feedback - We are pleased to hear that you have enjoyed working with our service team to keep your Ford in peak condition, and we look forward to seeing you again when it's time for your next scheduled maintenance visit, Until then, safe travels!

Helpful
October 18, 2021

Bill LaBonte and the service department at Heritage Ford went above and beyond helping my son with his car. Great people, great dealership!! Thank you More

by Pete
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill LaBonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Clifford
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Oct 18, 2021 -

Heritage Ford responded

Pete, Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Bill to shop for your new Ford, and that everything went smoothly for you! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

Helpful
October 05, 2021

From the time I got to the door and left with my brand new vehicle it was the best service ever More

by lisadave2487
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Areg Muradian
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2021 -

Heritage Ford responded

Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Areg and Theresa to bring home your new Ford and that everything went smoothly! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

Helpful
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