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Heritage GMC Buick - Service Center

2.7

8 Lifetime Service Reviews

930 E Interstate 30, Rockwall, Texas 75087

8 Reviews of Heritage GMC Buick - Service Center

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October 23, 2018

"Service Department tried to take advantage of my wife"

- kj2011

This dealership's service department takes advantage of women by fabricating issues with their vehicle even though there is nothing wrong with it. This is unethical, fraudulent, and shameful behavior and needs to be corrected. Heritage GMC’s service department tried take advantage of my wife by attempting to defraud her of our money, all in total a few hundred dollars. My wife brought our 2015 Yukon, a certified vehicle that is under warranty and purchased earlier this year, because the car was shaking and vibrating during acceleration. At the time we were unsure what was wrong with the car, but it was very obvious that something was going on that was more than just the tires or an alignment issue. During her visit, as part of the vehicle inspection, the service rep first told her that rats had chewed through the air filter and he showed her a filter that looked like an animal had destroyed it, and he said it was an additional cost since it isn’t covered under warranty. We decided to replace this ourselves afterwards and it was a little bit dirty, but there was nothing wrong with the filter. The service rep also told her that the windshield wipers would not pass inspection and that they needed to be replaced for a fee. Keep in mind that we purchased this car a few months ago and that it is a CPO which means it was registered and a thorough CPO inspection. Regarding the vibration, he told my wife that we would be charged a diagnostic fee of over 100 dollars to diagnose what the issue because they didn't want to "waste" their mechanics time trying to figure out what was wrong. Later that week I spoke to a co-worker who indicated that it is probably the torque converter and that he had the same issue and GMC replaced it under warranty. I researched torque converter failures on GMC and found that this is a fairly common issue with the 2015 Yukon. My wife ended up taking our Yukon to another dealership in Plano (way out of our way) who on the first visit easily identified the issue, charged us NOTHING, offered a loaner car, and was extremely communicative throughout the process. The dealership also said that nothing was wrong with the windshield wipers, air filter, and did not charge us a fee to diagnose the issue. Heritage should be ashamed of themselves. I will never do business with them and recommend that you don't either, and beware if you're a woman because they will attempt to defraud you of your hard earned money.

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Recommend Dealer
No
Employees Worked With
John Anthony
June 28, 2018

"Excellent Service"

- Iyeme

I call to service my 2007 Chevy Suburban and got an early appointment. Arrived and spoke to Michael. he was very courteous and patient with me, listening to explanation of the issues in my truck. He assured me that they would take good care of it. He also noted that he will come back to explain what the mechanics find before starting work on it. He did return after about 30 minutes and took his time to explain what needs to be done and the cost for each. He explained what was necessary and what we could leave as is. We reviewed the costs together and I made the decision. The truck was later brought out well done. I fell very happy with the services I received from the Dealership, especially given that I bought the truck from them in 2013 and never went back for services. I have been to several service centers but Heritage GMC at Rockwall made me feel at home and also very comfortable with the service. Michael Jordan is a great Representative and is sure to see me the next time for my service.

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Recommend Dealer
Yes
Employees Worked With
Michael Jordan
Jun 29, 2018 -

Heritage GMC Buick responded

Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 29, 2017

"Recent Repair"

- MikeNTexas

The core reason for taking the car to the dealership was resolved. However, now I have a new problem with an air leak that is entering the cabinet on the left side of the vehicle when I accelerate. I took the car back the following week to have it looked at. The tech validated that he heard the noise. His boss advised my customer service rep to have me drive the car for 500 to 1000 miles to see if the issues goes away. The cabinet was super quiet which is why I bought the car. Now, I have to play music, so that I don't have to hear the noise. I feel like they know what the issue is, but no one was willing to take ownership that reassembly was not done properly. Interior is tan leather - mechanics left grease stains in five areas - one won't come out....

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Recommend Dealer
No
Employees Worked With
Ryan Cochran
August 20, 2016

"Horrible Service Department "

- RickyH

Horrible customer service! Took 3 hours to complete oil change and tire rotation. Was eventually told, after asking several times, that the technician working on my vehicle was pulled off to repair a tire for another customer. Service Manager eventually spoke to me only to tell me my service ticket was lost in an attempt to upgrade dispatch system. After purchasing two new vehicles at this dealership, I would expect better customer service. I will not return to this dealership!

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Recommend Dealer
No
Employees Worked With
Service Department Manager, Ryan Inman
May 31, 2015

"great service"

- jlittrrll85

I was very suprised that a dealership is willing to do what they can to make a customer happy. I bought a car from them and 2 months later the alternator went out on it. They took the car in and took care of the problem with no cost to me. I am amazed how they stand behind their work and are willing to make sure that you are satisfied with what you buy. Great place to get a car

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Recommend Dealer
Yes
Employees Worked With
May 14, 2015

"Service my gmc Acadia"

- Amybeth79

scheduled an appointment for service on my gmc Acadia. I told them I had an extended warranty on the phone and they said no problem that they would call them and take care of it. After I drove there at 7 am to drop it off, they refused to service it because they said it was too much work to call the warranty company and they didn't like that company.... It's an extended warranty from FORD!!! ?? Kind of a big company... Sorry I asked you to do your job. So they refused to look at my gmc, and were very rude about it... They told me to go somewhere else. I really don't know how they stay in business with that level of customer service

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Recommend Dealer
No
Employees Worked With
Gary Hagin
June 25, 2013

"We have brought our Lacrosse to Heritage on several..."

- johnnyrswain

We have brought our Lacrosse to Heritage on several occasions for oil changes etc. On 2 seperate occasions we have had mechanical issues that have been resolved, but this latest time I called at 5 p.m. to the service to department and spoke to Eric. When I told him my wife's car had a stream of red fluid running underneath the car he told me it sounds like I might have a coollant leak and offered to send a tow truck to get the car free of charge and then explained that either the power train warranty or the GM Certification would cover the expense of any repair. As if I wasn't WOWED enough by that gesture I brought the car in the following moring and Eric called me by lunch to let me know that I had a water pump leak and that they had replaced the pump and the car was ready to go. In general I would have been very pleased with the turn around time, but when I consider that i showed up at 8 a.m. that morning the service garage was bumper to bumper backed up then I was really impressed. When I showed up to get the car I spoke to Paula Blake who as always is as sweet as she can be and they got me finished up and out the door. It's not normally my style to go on to a website and publish something like this but Eric and the dealership has been so good to work with I wanted to let someone know. In fact I referred a co-worker over to Heritage last weekend who bought a new Arcadia and I will continue to refer my friends, family and co-workers thanks to the service departments efforts.

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Recommend Dealer
Yes
March 25, 2013

"Paula Blake was an exceptional service specialist. She..."

- cstearnsmiller

Paula Blake was an exceptional service specialist. She made sure that all my needs were cared for even when there were some delays in the receipt of parts for my car beyond her control. She kept me abreast of the circumstances at all times and made sure that my expereince was a great one with the dealership. I also want to thank John Boldy for his attention to detail and service as well. Best regards, C. Stearns Miller

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Recommend Dealer
Yes
Employees Worked With
Paula Blake
May 30, 2013 -

Heritage GMC Buick responded

Thanks for your review, we truly appreciate your business and are glad we were able to help you.

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