Heritage Subaru Catonsville - Service Center

There were an issue with my Subaru Outback's battery. Dennis and Aaron helped solved the problem effectively. They are kind and professional. During the visit, I felt very welcoming. Aaron explained clea Dennis and Aaron helped solved the problem effectively. They are kind and professional. During the visit, I felt very welcoming. Aaron explained clearly the steps they gonna do to solve the problem. They are simply awesome! More

Contacted Heritage Subaru and was looking for information regarding the Added Security warranty plan. Paul was quick to help and got me all the information I needed. He didn't even attempt to sell me on anot regarding the Added Security warranty plan. Paul was quick to help and got me all the information I needed. He didn't even attempt to sell me on another warranty which was super awesome... Definitely easier than dealing with most other dealerships that's for sure. Just be careful because these dealerships will try and severely overcharge you for products so shop around. I did and ultimately didn't end up here, but asking for the info was easy. More

Professional staff, friendly. Ashlyn kept me informed of service status. A higher priced transmission fluid was used and dealer stood by the lower price without hesitation. Ashlyn kept me informed of service status. A higher priced transmission fluid was used and dealer stood by the lower price without hesitation. More

Always great service from Heritage Subaru in Catonsville. Sadari was fantastic in every aspect as usual. Catonsville. Sadari was fantastic in every aspect as usual. More

Ashlyn did an excellent job. All questions were answered and service was performed expeditiously and professionally. All questions were answered and service was performed expeditiously and professionally. More

Great sales experience with our 2020 Forester. Excellent service since. S.Walters has been very helpful several times. Excellent service since. S.Walters has been very helpful several times. More

My service was scheduled for 7:40am. Ms Walters was onsite when I arrived. She offered that the service I needed would likely take no more than 75 minutes. And that is all it took. She c Ms Walters was onsite when I arrived. She offered that the service I needed would likely take no more than 75 minutes. And that is all it took. She covered the scope of the work completely. I have every confidence in her explanation. More

Everything was convenient and professional. I had thorough discussion about my car needs. I was advised what needs to be done now and what can wait. I had thorough discussion about my car needs. I was advised what needs to be done now and what can wait. More

Exceptional customer service. Vehicle was returned as promised after service. Vehicle washed and vacuum. My service advisor went over everything that was done on the service ord Vehicle was returned as promised after service. Vehicle washed and vacuum. My service advisor went over everything that was done on the service order. Ms. Walter is an exceptional service advisor.and should be recognized for her excellent customer service. More

Safai Walters. took care of all my requirements and kept me informed of all processes and costs. Very impressed by her knowledge and professionalism took care of all my requirements and kept me informed of all processes and costs. Very impressed by her knowledge and professionalism More