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Heritage Subaru Catonsville - Service Center

Baltimore, MD

4.8
267 Reviews

267 Reviews of Heritage Subaru Catonsville - Service Center

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September 25, 2016

Poor Job on the Oil Change This dealership did my oils change and they did not put the plug back on correctly on my 15 month old 2015 Subaru Forester and the engine blew up. More

by Engine Ka-plow
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Jennifer , Chris Maloney
September 18, 2016

Mechanics are incompetent I took my 2015 Subaru in because of a recall. My car was working just fine but they needed to keep it for the better part of a week because they appa More

by Mary Ellen
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
Chris Maloney
August 13, 2016

Terrible unresponsive long service Customer service is poor, lazy and unresponsive. Took 5 weeks to get a part and complete repair. Left a pristine car absolutely dirty and greasy with More

by Noway123
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Chris Maloney
July 21, 2016

Refused service program upgrade recommended by subaru This is the second time in my 62 year life I have written a bad recommendation. My 5 year old outback started last weekend the check engine light star More

by Patty
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
n/a
June 30, 2016

An efficient and pleasant experience thanks to May Farris. Took Outback in for service and came away with a new Legacy. We had dealt with May previously and found her friendly and efficient. She immediately un More

by Matty
Overall Experience
Recommend Dealer
Yes
Employees Worked With
May Farris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CJ Jefferson, Scott Feinstein
May 01, 2016

Above and Beyond Service I wanted to take a moment to extend my incredible gratitude and praises to the staff for all of the hard work and persistence they showed with my rece More

by whporter19
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Heather W., Milena Boyer, Chris Maloney
March 28, 2016

Took the extra step in dealing with the customer. Showed up for an 85,000 mile oil change at the service department of Russel Subaru on time...except that I was one week early.. When I realized my mis More

by manuel antonakas
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Heather Wingerd, Service Manager
May 05, 2014

Service of My Subaru Forester I was very pleased with the service of my car. The Adrienne was very helpful. I was also pleased with the added service that was provided by TGS. More

by IND 1973
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Adrienne Carter
April 06, 2014

I came into to have 7500 mile service on my 2014 Subaru Forrester. Everyone was great in the service department - it was a good experience. More

by Scoby5
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Shirley, idk the names - sorry - everyone was great
April 02, 2014

Service Good, solid work done in a timely fashion. Great team of people who say what they mean and do what they say. While I understand overhead is high, yo More

by gerardm
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
George
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