Heritage Subaru Owings Mills

Mei Kei, the sweetest salesperson ever! My wife and I traded in our '16 Legacy for an '18 the other day. Mei Kei was our salesperson and, on every level, was a delight to work with. Far from My wife and I traded in our '16 Legacy for an '18 the other day. Mei Kei was our salesperson and, on every level, was a delight to work with. Far from the stereotypical slick-talking car salesman, Mei Kei was extremely personable, knew her product, and went the extra mile to make us feel like valued customers. Service overall was very good though. One telling example was when our new car had some delay in getting from the lot to the shop as well as getting cleaned and prepared for us. Mei Kei and her manager, Shaun, comped us lunch at a nearby restaurant to compensate for the long wait. That was a nice touch, and one we won't forget when we recommend Heritage Subaru to our friends. More

Wonderful Test Drive Experience I came in to test drive a Forester after having a small car for 8 years. Understanding it was a big change for me, Emily Bintz asked me questions abou I came in to test drive a Forester after having a small car for 8 years. Understanding it was a big change for me, Emily Bintz asked me questions about what I was looking for, spoke knowledgeably about Foresters and Subaru in general, and made sure I was able to test drive a vehicle which was exactly what I was interested in. She cared about what I wanted and needed in a car, and did not seem interested in just trying to sell me something for the sake of making a sale. They worked up some numbers so I had an idea of what I might be looking at at my request which was also helpful. She followed up after our test drive, but not in an overzealous manner, which I truly appreciate. While I ultimately wound up purchasing another type of vehicle, it was simply because of personal preference after going on test drives of several small SUVs. I would have loved to have purchased a vehicle from Emily. If you are looking for a Subaru, go see Emily! More

Great experience Nice job by my salesman matt streete. He listened to my goals. Did a nice job following up. Nice job balancing attentiveness and not too much contact. Nice job by my salesman matt streete. He listened to my goals. Did a nice job following up. Nice job balancing attentiveness and not too much contact. He called me as soon as the heritage recieved the car i wanted. He’s a car guy and was able to show me the car in an informed way- and to compate the wrx with competitors-gti, etc. got a fair price for the car. Finance did a nice job explaining some of the other offers-extended service, 4n1 assurance plan. The car is a gift for my daughter- so i opted for both of these “add ons”. Popped a tire on the way home. Replaced under the service program the next morning. Melena, the customer serice rep worked hard to get it done quickly. I live in mt. Airy- was a bit further drive to owings mills- either there doing an exceptional job at this dealership or subaru is better customer service than the competition. Noticeable friendly staff. Nice job heritage subaru owings mill! Thanks phil r More

Excellent experience with an excellent car. I had a terrific experience with purchasing my new Subaru. The dealership cared about the car I wanted and delivered that exact vehicle. I did not hav I had a terrific experience with purchasing my new Subaru. The dealership cared about the car I wanted and delivered that exact vehicle. I did not have to compromise on anything. I brought the vehicle in for it's first service and the experience was just a good. Pleasant greeting,fast service and a follow-up call to make sure I was happy. I AM! More

The Young Wesley Snipes How do I begin, Jon is a proffesional at everything he does. Incredibly thorough and honest. The dealership was a great experience from beginning to e How do I begin, Jon is a proffesional at everything he does. Incredibly thorough and honest. The dealership was a great experience from beginning to end. More

great as always I have been servicing my cars here for years. Best dealer I have worked with. High quality work, professional and kind personnel. Also easy to schedul I have been servicing my cars here for years. Best dealer I have worked with. High quality work, professional and kind personnel. Also easy to schedule compare to other dealers. More

Great experience, ease of purchase This was a Quick, painless, and easy experience. Very friendly place and definitely Willing to work with my boyfriend. I Will most definitely recommen This was a Quick, painless, and easy experience. Very friendly place and definitely Willing to work with my boyfriend. I Will most definitely recommend Heritage to others. More

Scott was great! Great dealership! Bought a great new vehicle. Scott was very personable and down to earth. He was not an aggressive salesman. He let the chips fall wh Great dealership! Bought a great new vehicle. Scott was very personable and down to earth. He was not an aggressive salesman. He let the chips fall where they would naturally would. A fast, positiveexperience beginning to end. More

Awesome service very patient! Scott was a wonderful sales representative for Subaru. He was patient and kind and provided great service to all of us! I would definitely recommend p Scott was a wonderful sales representative for Subaru. He was patient and kind and provided great service to all of us! I would definitely recommend purchasing a vehicle from this dealership! More